Hays Specialist Recruitment Private Limited | Jobs | Business Analyst | BigDataKB.com | 10-02-22

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05/04/2022

Job Location: Mumbai (All Areas)

Roles and Responsibilities

This role requires experience working in an agile environment.
The candidate will be responsible for conducting process analysis, documenting requirements, delivering small to mid-size projects, (including enhancements and front-to-back projects), coordinating testing/UAT and status reporting. Responsibilities include but are not limited to Interface with stakeholders to gather and define business requirements for process improvements and/or new initiatives.
Work with internal IT partners to prioritize business requests.
Be responsible for ensuring delivery of enhancements and projects as per project timelines
Act as a liaison between developers and operations stakeholders for requirements clarification and validation.
Provide regular updates to stakeholders and management to create transparency on project progress, accomplishments, and potential issues/risks.
Business requirement definition, documentation, and negotiation.
Partner with Operations and Technology in user training, documentation, communication Skills required.

Desired Candidate Profile

Proven experience in Business Analysis and Project Management.
Proven experience with process analysis and solutioning for Operational challenges.
Experience in Agile principles and experience as a Scrum Master is a plus.
Experience working with BPM platforms for workflow transformation/engineering is a plus.
Ability to work within tight delivery timeframes.
Ability to perform under pressure and work well in a fast-paced environment.
Ability to work independently, with minimal supervision.
Ability to develop strong working relationships with Business and Technology counterparts.
Ability to adapt easily to changing roles and priorities.
Excellent multitasking and organization skills with a high-level of attention to detail.
Strong written and oral communication skills.
Fluency with all MS Office tools, including Visio and MS Project Qualifications Desired.

Perks and Benefits

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3	12/12/2024		Wipro	Top / Startup	Top Company	Startup		TV / Firm / Media / Entertainment	Mumbai	The Great Bharat (India)		Incident Manager	Unknown		Incident Mgmt.	ITIL	Pls See The Job Detail	Not disclosed	Other		Job Description Position Title - Incident Manager L2 Location - Airoli, Navi Mumbai During Major Incident End to end ownership of the Major Incident with the aim to minimize the time to restore. Coordination with all support engineers involved in the troubleshooting with the possibility to involve other support groups. Ensure a systematic process is followed for all Major Incidents from opening to closure. Assess Incident complexity and decide to apply the Crisis Management process if required: trigger and liaise with the Crisis Manager to manage communication with and escalation to Executive management. Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear and concise comms and publish them based on the priority of the incident. Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies. Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT) Activate and manage the Incident WAR Room Regular Operations (no Major Incident) Coordinate the write up of the Incident Report, collecting inputs from all parties and ensuring high quality of the final document Organize Post-Incident Meeting to share / brainstorm on actions and suggestions to avoid similar incidents in the future or shorten resolution time. This involves writing and publishing organizational Incident Report which details organizational issues experienced during resolution and suggest improvements to speed up the team reactivity. Ensure consistency of the incident documentation / references across all systems Report KPI and analysis to senior management on key inputs linked to Major Incidents content and trends Write and publish the organizational Post-Mortem of Incident which details organizational issues experienced during resolution and suggested improvement areas to improve team interaction and fluidity Provide Consolidated Reports (Based on KPIs) for various committees. Ensure Procedures and Documentation is up-to-date (Diagrams, checklist etc.) Maintain the escalation tree (internal and with third parties) Share and promote best practices and lessons learnt on Major Incident management to internal stakeholders (support teams, management) Report to Operational Manager on the efficiency of the Major Incident Management process Act as Process manager ensuring that the Incident Management process is applied in a systematic and consistent manner by leveraging on lessons learnt. 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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
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31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	President/ Head/ Director		Incident Mgmt.	AWS	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. 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Technical Skills: - Hands-on experience with Linux/Unix environments, cloud services (AWS, GCP, NetcoreCloud). - Proficiency in scripting and coding (Python, Php, Golang, Java, or similar languages) for automation purposes. - Solid understanding of CI/CD pipelines, version control (Git), and Alert & Application monitoring tools. Leadership & Soft Skills: - Proven leadership skills, with experience in team building, mentorship, and fostering a culture of accountability. - Strong interpersonal and communication skills, with the ability to interface effectively with technical and non-technical stakeholders. - Ability to manage multiple projects simultaneously, prioritize tasks, and work under pressure to meet deadlines. Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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