HCA Healthcare | CRM Business Solutions Analyst | Nashville, TN | United States | BigDataKB.com | 2023-01-16

Description

Introduction

Do you want to join an organization that invests in you as a CRM Business Solutions Analyst? At HCA, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

At HCA, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match – 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Summary:

Ensures business objectives are met by identifying stakeholder issues and assisting to solve with process and/or technological improvements and ensure quality of solutions deployed

Key objectives:

• The analyst will be responsible for understanding key business processes and for translating functional requirements into workflow charts/diagrams and coordinating tests to validate software operates according to design
• Collaborate with CRM, NCCM and HCA teams (ITG, Parallon and other stakeholders as needed) to understand business needs and report out as required
• Ability to quickly understand business operations and related data to implement appropriate methodologies for specific analysis desired and drive performance with data insights
• Clearly communicate results and ideas effectively with data to key decisions makers

Job Responsibilities:

• Provides functional input to the various CRM teams during key software lifecycle phases; documenting and managing key requirements across stakeholders
• Collaborates with business and ITG resources to validate functional user-level tests for Salesforce/Pega (CRM platform)
• Compiles workflow documentation, acceptance criteria for functional test cases according to design requirements, identifies data requirements for functional level tests to be executed etc.
• Contribute to multi-disciplinary teams using data to improve usage, operational workflow efficiencies, and new pilots and initiatives
• Provides tier 1 support for NCCM and CRM
• Serves as first-level contact for some CRM support functions
• Updates and maintains inventory quality-related documentation

Secondary responsibilities

• Utilize CRM dashboards as needed to provide support for operational insights
• Support organization of intake process for CRM team including scope, requirements, and documentation for Salesforce/Pega (CRM CareLink) platform
• Quality check Monthly Operating reports and other presentations as needed

Experience and Education Requirements:

• Bachelor’s degree preferred
• Salesforce or PEGA experience preferred
• 1+ year of relevant experience

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Good people beget good people.- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.