Job Location: Estero, FL
General Responsibilities:
Core Technical Skills Required:
Addition skills preferred:
General Skills and Competencies Required:
QUALIFICATIONS:
Core Technical Skills Required:
- Minimum 1 to 4 years of relevant practical experience technical support and troubleshooting in Identity and Access Management
- Experience in Saviynt Identity Cloud platform including but not limited to configuring UAR, application access, and SOD
- Understanding of B2B and B2C identity management
- Experience with Identity Management Solutions such as Azure and Okta
- Experience in Active Directory (AD) and working knowledge of tools currently available to support AD
- Understanding of Microsoft 365, Azure AD and AD Connect
- Understanding of Active Directory Group Policy Objects (GPO) and NTFS permissions
- Experience implementing AD audit, logging, and monitoring policies
- Understanding of in MFA, SSO, Conditional Access
- Understanding of Public Key Infrastructures including Active Directory Certificate Services (AD CS) and external PKI providers
- Experience with implementing role-based access
- High-level understanding of authentication technologies, such as SAML, Web Tokens, AWS security roles, web authentication such as OAuth, API-token, OpenID, SAML, REST, Directories, etc.
- Scripting skills in PowerShell and understanding of VBScript
- Knowledge of Privilege Access Management solutions
- Knowledge of Windows Server version 2016 and above, as well as Microsoft client operating systems
- Understanding of the following network protocols: LDAP, DNS, DHCP, RADIUS, TCP/IP
Addition skills preferred:
- Mainframe experience
- Sales Force experience
- Experience with Oracle Financials, Oracle Analytics and Tableau
General Skills and Competencies Required:
- Bachelor’s degree in computer science or related field and/or equivalent experience
- Excellent English written and verbal communication skills
- Experience solving complex access issues and executing permission changes based on evolving information
- Excellent customer service skills
- Strong technical and non-technical communication skills
- Experience working with auditors and compliance teams
- Ability to establish and maintain high levels of client trust and confidence
- Knowledge of problem-solving methodologies to understand and solve challenging problem
Empathetic perspective on the customer po
Essential Requirements:
ESSENTIAL FUNCTIONS:
- Provides primary operational support of the IAM infrastructure which includes providing internal and external customer support, troubleshooting, and issue resolution within defined SLA.
- Provision and or remove access to data, systems, and applications in a diverse global environment
- Manage the lifecycle of all Hertz System Users, Service Accounts and Privileged Accounts from provisioning to deletion
- Fulfill Identity Access requests correctly and within SLA, with high quality and attention to detail
- Adherence to IAM processes and procedures
- Contribute to the development of IAM automation processes for support of daily operations and the gathering of directory performance data.
- Support PCI and SOX initiatives with access reviews and user revalidation process
- Work with application teams to define and refine role-based access
- Work closely with user community to facilitate Single-Sign-On and Multi-factor authentication across all Hertz entities
- Maintains an understanding of all current and emerging IAM technologies, open system standards, management technologies as they relate to the support of Hertz infrastructure
- Stays current on regional application and infrastructure projects as they apply to IAM
- Develops, documents, and supports scripts required to deliver a variety of Identity synchronization solutions.
- Provides senior management and general staff with accurate and complete status information
- Participates in technology pilots to evaluate emerging technologies and their applicability in support of Hertz business requirements and strategic goals.
- Adheres to all current Change and Problem management policies and procedures
- Participation in global 7×24 support model, projects, tasks, and support initiatives that are assigned
:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
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