HomeData Science Jobs - BharatHexaware Technologies | Hiring | Senior MIS Executive- (Mumbai) | Navi Mumbai...

Hexaware Technologies | Hiring | Senior MIS Executive- (Mumbai) | Navi Mumbai | BigDataKB.com | 2022-09-28

Job Location: Navi Mumbai

JD-

Purpose of Role

  • Generating of reports and provide detailed analysis of operational performance through various statistical and reporting methodologies
  • Drive real-time Staffing, Occupancy and Service Level requirements by analyzing operational historical trends, real time conditions and anticipated operational conditions
  • Critically evaluate information gathered from multiple sources,
  • reconcile conflicts, decompose high-level information into details
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Education: Graduate or Global Equivalent degree

Experience

  • 2+ years hands-on experience on MIS , Analytics and
  • Sound knowledge of Contact Centre Operations
  • Proficient in use of MS Software, specifically Excel with expert skills in the building and co-relation of Excel spreadsheets required
  • Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools
  • Strong in Crisis & Change management

Competency

Problem solving & Insightful Analysis

Ability to effectively present information and respond to questions from stakeholders

Ability to work flexible hours and to multi-task in a fast paced environment

Displays a heightened sense of urgency and able to make decisions in a crisis scenario

Must possess an in-depth understanding of Call Center metrics

Communicate effectively with all levels of Management

Ability to identify emerging trends

Strong facilitation, conflict resolution, and investigative skills

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