Job Location: McLean, VA
Job Detail:
***This role can be located in McLean, VA, Dallas, TX, or Memphis, TN***
Our Global HR team partners with our business leaders to attract, retain, and develop Hilton’s most important asset, our Team Members.
What will I be doing?
As the Senior Analyst, Benefits you will work closely with HRX Team Members, HR, and business partners to work on the administration of our benefits for our U.S. Team Members. You will partner closely with the Benefits team and will have the chance to work across multiple benefit areas (health, wellbeing, disability, life insurance), and get a great mix of work in each area, from analytics and reporting to strategy/design to operational execution to improving the Team Member experience. This is a great role for someone who is excited to jump in and have a huge impact across a globally recognized organization.
More specifically, you will:
- Ensure that our benefits are administered in a compliant and seamless manner, by partnering with internal stakeholders and external vendors
- Create an outstanding experience for our Team Members, by responding to Team Members’ complex benefits questions correctly and efficiently, managing escalations to resolution, and assisting to present the facts surrounding plan appeals
- Lead and manage the partnership with our third-party Benefits Service Center, including driving continuous improvement through assessing metrics and performance
- Work with Benefits team and third-party administrator to provide a seamless and effective Annual Enrollment process for our U.S. Team Members
- Help to manage benefits enrollment process for new properties entering the Hilton system
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
- Self-motivated, pro-active, high energy, and with a zest for lifelong learning and a positive attitude
- An ability to think strategically – looking at an issue from a higher level and apply problem-solving skills
- Comfort with ambiguity and an ability to take a need or interest, structure the problem, and synthesize options in clear outputs
- Someone who relishes working with others by developing great relationships through the delivery of high-quality work
- Strong organizational and project management skills with the ability to prioritize multiple ongoing efforts
- Outstanding written and verbal communication skills
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- Three (3) years of professional experience
- One (1) year of experience in a customer-focused role or HR role
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS Bachelor’s Degree
- Two (2) years of experience in health and welfare benefits
- Travel as required (minimal)
What is it like working for Hilton?
The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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