Job Location: Atlanta, GA
Position Purpose:
This position ensures that Learning Resources and other business initiatives are fully supported with the appropriate process, tools, and metrics in regard to the Learning Management System. Must be willing to invest the time to have an in-depth knowledge about the business, the system and supporting business areas. This is accomplished by using rigorous process and data analysis, adherence to formal project management and project methodology working with business and IT partners. The Senior Analyst will manage and execute all operations in regard to the Learning Management System and relative reporting/metrics.
This position ensures that Learning Resources and other business initiatives are fully supported with the appropriate process, tools, and metrics in regard to the Learning Management System. Must be willing to invest the time to have an in-depth knowledge about the business, the system and supporting business areas. This is accomplished by using rigorous process and data analysis, adherence to formal project management and project methodology working with business and IT partners. The Senior Analyst will manage and execute all operations in regard to the Learning Management System and relative reporting/metrics.
Major Tasks, Responsibilities & Key Accountabilities:
- 20% Organize, manage and execute curricula updates along with learning system updates and enhancements using business and systems expertise
- 20% Gather functional requirements, maintain documentation and develop analytics needed to drive field execution and support of learning initiatives, programs and rollouts.
- 20% Develop and design dashboards, reports and presentations designed to education, inform and influence business partners in regard to learning execution while supporting field initiatives and business objectives.
- 20% Assists with training, education and handling customer service questions in regard to the Learning Management System or related subjects.
- 10% Maintain a working knowledge of the business unit processes, procedures and current LMS application, learning content and distance learning program. Multi-task to work on several projects simultaneously, recommending improvements and that may impact the business.
- 10% Serve as the Subject Matter Expert in regard to the LMS and reporting functions.
Nature and Scope:
- Typically reports to the Manager of Learning Execution.
- A business analyst may report to this role on a permanent basis. It may also require the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
Environmental Job Requirements:
Environment:
- 1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
- Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Education Required:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
- 4 years
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Knowledge, Skills, Abilities and Competencies:
- Good oral and written communication skills
- Excellent interpersonal and customer service skills
- Organized
- Ability to juggle multiple priorities and projects
- Strong computer skills
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