Job Location: United States
Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:
We’re looking for a Business Operations Analyst to be part of our Strategic Pricing team which plays a critical role in our Care Operations organization.
About the work
- Using advanced analytical skills, interpret and analyze data related to Honor care professionals’ wages, partner pricing and service rates.
- Generate insights and provide recommendations for bi-annual refresh of market pricing, wages and service rate enabling Honor to be the employer of choice for Care Professionals and creating value for our partners while optimizing for Honor’s growth and margin goals.
- Organize data in a way to drive efficient decision making by key stakeholders.
- Own analytics related to contract renewals and also conversions from former partner model to current partner model.
- Regularly evaluate pricing and wage strategies and make recommendations to adapt strategy to changes in the home care marketplace.
- Define, develop, and implement key performance metrics, reports, and dashboards to effectively manage, drive and support our price and wage process and goals.
- Partner with cross-functional teams by providing them with insights to improve our processes and/or product.
- Own other analytical projects related to partner payments, new levels of service, and other related payments and pricing projects as necessary.
- Complete other analytical work, as needed, to support the Business Operations team and company.
About you:
This role may be a great fit if you’re an analytical thinker who obsesses about the details. You live and breathe data, but you also know that the numbers don’t always tell the full story. You dive into any challenge that’s thrown your way.
To succeed in the role, you’ll need:
- 3-5 years of working experience in a business operations or /data analytics role
- Proven record of delivery of data-driven insights and actionable recommendations to inform strategic decision making
- Ability to identify and create key metrics to measure performance and drive efficient decision making
- Proven problem solving skills and ability create stories from data to influence decisions
- Skilled at effectively communicating and presenting findings to cross-functional leaders and executive team
- Accomplished at rigorously prioritizing competing asks, tasks and projects
- Ability to work independently in a dynamic and ambiguous environment
- Advanced skills in working with Google sheets/Excel and BI tools (Looker, Tableau, etc)
What’s next?
Honor is remote friendly! We’re hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you’re looking for a great job that offers you the opportunity to work from home, we’d love to talk to you.
Want to know more about why Honor is a great place to work? Check out our perks!
We value people! These four people-centric values guide the ways we work and decisions we make every day.
This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!
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Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
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