Job Location: Charlotte, NC
Job Detail:
Job Title: Business Analyst IV
Department: Customer Ops | Desktop Applications
Location: Charlotte, NC or St. Louis, MO (Charlotte is preferred)
Interview Process: 1 and done virtual Webex with the manager and Sr. BA.
Project Details
- Companies are turning to a practice called robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.
- Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify, and extract data, and perform a wide range of defined actions.
How Does This Project Impact The Customer Or Business
- This process will help their customers reinvent their business processes with robots which in return, will highest-value time to focus on the highest value tasks.
Must Have Skills
- In-depth Knowledge of RPA technologies, such as UiPath, Automation Anywhere, or NICE, and of best practices with process automation and operational excellence
- Experience with Processing Mining (including scenario design, flow mapping), Data Analysis & mapping within Business process model.
- Understand SDLC and collaborate with various stakeholders during the entire automation journey (process identification, process selection, process prioritization, development, support).
Other Skills To Note
- Ability to learn business processes in a quick time and identify potential RPA opportunities.
- Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.
- Excellent communication skills, Critical thinking skills, Adaptable and Organized.
- Self-starter, motivated to learn new technologies and business processes.
Education/Certification Requirements
- Bachelor’s Degree in Engineering/ Data Sciences/ Business Administration or related fields
Day-to-day Responsibilities
- Business Analyst will work with cross-functional teams and business units to question, understand, and provide business process improvements via automation .
- Partner with the process owners to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements .
- Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes .
- Analysts are responsible to identify automation opportunities, define value proposition and re-engineer processes using RPA tools .
- Works with RPA technical team members to facilitate the planning and execution of RPA projects .
- Consider change management implications for implementation of new RPA processes .
- Document and diagram the existing environment and dataflows.
- Act as a liaison between business users and technical resources .
- Help design, document, and maintain system processes .
- Problem-solving issues that arise in day-to-day running of automation processes and provide timely responses and solutions as required .
- Demonstrate strong collaboration across all levels of the organization.
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