Job Location: Bhagya Nagar
The Opportunity:
Role purpose
The Coupa – Business Analyst role is responsible for driving improvements, automation and positive process change to the Procurement Operations teams globally across the bank. This resource will need to be a procurement SME understanding end-to-end procure to pay processes & modules. They must have a good understanding of change management, including for example the stages of a change implementation project (design, build, test, deploy). They must also be up to date and aware of new enhancements and features being deployed by Coupa so we can decide if these should be implemented into our processes. This resource should be technically confident in using Coupa but also able to deal effectively with stakeholders & IT teams globally.
The role will involve:
- Expertise in the Procurement-to-pay process (also with some understanding of the accounting and financials impacts downstream)
- Experience of working with Coupa and have knowledge of the standard set ups and front end screens
- Ability to confidently manage a plan and stakeholders across a number of regions in order to successfully implement change and enhancements (IT, Procurement, End Users and more)
- Experience working across Global Procurement Transformation projects
- Delivering guidance to Operational Teams on new processes
- Experience of Coupa end-to-end design, build and test of purchasing processes and systems
- Updating procedures and process flows to help implement process changes globally
- Contributing to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
- Suggesting ideas and implementing actions that will improve customer service, quality or the way teams and individuals work together.
- Experience of building relationships with technology and design teams
- Experience in tools such as Jira or Confluence are an added bonus.
What you’ll do:
Key Accountabilities and Responsibilities
The Coupa – Business Analyst is a role that will help drive the improvements & automation within the Bank’s global Procurement processes. It will involve working closely with IT to ensure changes are deployed in a timely manner to achieve the global procurement agenda. The role holder will be responsible for addressing the day-to-day management of change initiatives and delivery thereof.
Operational Effectiveness & Control
- Support and implement global Procurement Design alignment, facilitating the delivery of identified changes to global procurement design
- Automation of manual processes to create efficiency and limit control issues
- Managing risk responsibly. Embedding efficient risk and compliance processes and procedures into business as usual (BAU) practices
- Identify opportunities for improvement and supporting conversion of ideas into projects tasks for delivery
- Anticipate legal, regulatory and compliance risks, ensuring appropriate and timely action is taken to mitigate them
- Define, shape and recommend creative solutions options, weighing up risk/reward
- Innovation & idea management. Treats problems as an opportunity to generate creative ideas
- Proactively identify process and control weaknesses and ensure appropriate actions are put in place to rectify
Customers / Stakeholders
- Work closely with suppliers and the business to ensure a successful delivery of changes/enhancements globally
- Understand how best to establish, manage, and continuously improve the end user and supplier experience
- Facilitate stakeholder discussions and obtain support from stakeholders for changes being implemented
- Strengthen stakeholder relationships by building rapport and trust
Leadership & Teamwork
- Provide SME input to the delivery project plan, supporting the Project Manager with the mobilisation and execution of activities
- Work with the wider team on issue management and resolution
- Works with the Operations Manager and wider team to collaboratively support initiatives ensuring delivery of operational commitments
- Be part of collaborative multi-functional team including colleagues across the business (including Procurement, Transformation, Finance, Compliance, Reporting, Integration, Testing and other IT colleagues)
What you will need to succeed in the role:
- Knowledge of procurement best practice gained across different industries and companies
- Extensive experience of issue triage and resolution within global procurement functions
- Extensive experience of working as part of a transformation project implementing new processes & systems globally
- Extensive knowledge of the Coupa System.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
* The information contained in this job description is a true and accurate reflection of the job as specified.
Submit CV To All Data Science Job Consultants Across Bharat For Free