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HSBC | Hiring | Business Analyst -GSC’S | Bengaluru | BigDataKB.com | 6 Oct 2022

Job Location: Bengaluru

Business: Global Transformation Center – Wealth and Private Banking

Open positions: 1

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Role Title: Business Analyst

Global Career Band: 5

Location (Country / City): India / Bangalore/Hyderabad/Gurgaon

Recruiter Name: Akshay Kumar

Why join us?

Group Transformation Center (GTC) – Wealth and Personal Banking is a global change practice driving change for our global business and functions by offering cost effective, flexible and outcome focused transformation. GTC manages and implements change programmes and projects globally across HSBC. GTC creates value for the customer and for the business by accelerating, orchestrating and delivering change. GTC works with Global Businesses and Functions, to deliver change outcomes that help HSBC achieve its strategic priorities. The team brings in best of class execution skills and deliver at pace to achieve the desired business outcomes on large, complex, and cross-function projects. With its design led approach and Agile Methodology to change and to help translate business intent into clearly defined change outcomes, GTC delivers transformation through:

  • Robust Business Analysis working with the business to conceptualize solutions/operating models
  • Change Adoption activities to embed the change seamlessly and drive benefit realization
  • Program and Project management to drive momentum and deliver strategic changes ensuring quality and pace

The Opportunity:

  • Global Transformation Business Analysts are at the center of how Global Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management.
  • Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions.
  • The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback.
  • Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback.
  • Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimizing risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot).
  • In reengineering projects, they work closely with the Process Consultants in analyzing and re-engineering excellent business processes.
  • Business Analysts will often lead design work streams or teams, managing other GTC Analysts, SMEs and resources from our delivery partners

What you’ll do: (List out Key Responsibilities)

The job is a major point of contact with the business and IT. Business Analyst will work independently and should have a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with all delivery partners and with Global Functions. Business Analyst is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.

Value Creation:

  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
  • Uses systemic thinking and creativity in devising solution options.
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
  • Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.
  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
  • Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
  • Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope

Operational Performance:

  • Defines requirements management, designs solutions and structures based on business requirements
  • Identifies areas of impact on the target operating model and designs activities to mitigate impact
  • Challenges business intent in a constructive manner
  • Manages the change audience with communications, training and development
  • Supports the programme management with impact assessment for change requests

Capability and People Development:

  • Promotes pace and energy within the team, understands differences between people as an opportunity to learn from varied viewpoints
  • Supports others design efforts where they have relevant experience and operates in a collaborative manner
  • Builds professional relationships and networks with people in or outside the team as part of day-to-day work

What you will need to succeed in the role:


  • Strong Business analysis, requirements gathering and design techniques skills
  • Change management and implementation management techniques and approaches
  • Basic Business reengineering knowledge


  • Relevant experience in business analysis role on complex projects across countries or regions
  • Overall financial services industry knowledge with specific functional expertise
  • Experience in business analysis, solution design, change & implementation or consulting activities
  • Analytical and problem solving skills
  • Ability to work independently and proactively
  • Experience with running meetings over video or teleconference
  • Knowledge of MS Office and business analysis tools
  • Experience in change adaption processes, plan and implement change intervention to enable smooth transition and Embed changes and transitioned to Business as usual, from requirements gathering, communications till training final user.
  • Experience with transformation changes Design & Initiation (D&I) are an advantage
  • Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
  • Effective communication, inter-personal and negotiating skills
  • Proven ability to work across regions and senior stakeholders and business sponsors


  • Impactful communication
  • Change and Implementation Management
  • Stakeholder Management
  • Process Re-engineering
  • Consultancy
  • Design Thinking

What additional skills will be good to have?

  • Certified Business Analysis Professional (CBAP) – Expected to work towards qualification
  • Agile Certifications
  • Design Thinking

Link to Candidate User Guide:



Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.


You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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