Industry Type:
NA
Job Detail:
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role, you will:
- Overseeing Lending Services consumed in the UK
- Overseeing a group of ITSOs ensuring they compete their respective duties.
- Ensuring permanent resolutions are prioritized and progressed for Incidents/Problems.
- Overseeing the necessary Change Management process, ensuring clean, failure free change.
- Working closely with the Development team as integral member of ‘Agile development’ projects.
- Coordinating operation projects, such as application platform evergreening.
- Ensuring DRE (Disaster Recovery Exercises) for new applications, Support Infrastructure RTB activities like yearly Role Swap exercises
- Managing SSL Certificate Upgrades and Security Patches installations on PROD servers
- Utilize existing HSBC tools for Information Technology Service Management.
- Ensuring support matrices are up to date and effective for UK Services
- Communicate effectively with exec management, providing timely status reports as required.
To be successful in this role, you should meet the following requirements:
- Have good understanding of End to End service offerings.
- Lead and contribute to crisis calls, undertake impact analysis and communicate with stakeholders.
- Experience of monitoring tools like Interscope Willy/App Dynamics, Splunk, BMC Patrol, HP BSM
- Knowledge on cloud infrastructure, and data warehousing concepts.
- Experience working with ITIL Processes, Incident, Change, Problem management processes.
- Proven ability to communicate between the business and technical teams as well as analyzing, resolving and/or escalating problems.
- Experience managing remediation projects is added advantage.
- Reporting and communication expertise
- Experience with DevOps tools – GitHub, JIRA, Confluence, Jenkins/Ansible
- Good knowledge on IT Service Management workflow systems (JIRA, SNOW)
- Prior experience working in Service Management/Service a DevOps environment
- Demonstrable experience in ITIL Operations / Service Management
- Experience of working in agile, lean and cloud environments
- Strong stakeholder management, including working with external third parties
- Strong Web based application development and production support / service recovery experience (preferably in banking / financial domain)
- Good understanding of APM tools e.g. Splunk, AppDynamics
- Able to make trusted and unbiased judgements
- Excellent analytical, problem solving and decision making skills.
- Strong management ability, motivating IT employees
- Strong ability to communicate effectively at both technical and managerial levels
- Ability to work in fast moving, highly demanding digital service environment
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
