Job Location: Pune
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst
In this role, you will:
In this Senior Agile Business Analyst role in India for workflow technology team, individual will work with internal stakeholders like business operations SMEs, technical PODs, IT Teams to deliver business process management (BPM)/ workflow solutions to business operations in Security Services with best practices and align with organization standard & goals. The role will also need to guide junior BA in the team to deliver projects and achieve goal together.
- Responsible for the business analyst activities as part of the DevOps/Agile methodology delivering to all business needs and at the same time adhere to modernized products/ technologies such as API
- Work cross-functionally with process owners and business SMEs to elicit requirements, analyze, design and develop business solutions with large complex business requirements.
- To lead and deliver BPM/ AWD projects which are efficient, highly effective, of high-quality, and client-centric and accountable for ensuring the products and solutions meeting operation needs.
- Convert elicited business requirements into actionable product requirements that feed the solutions to development team and ensuring the design of the product solutions are cost effective
- Working with Ops Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues etc.) are resolved and that any design related issues are addressed in a timely manner
- Responsible for ensuring solutions and projects delivered are aligned with the target architecture and roadmap, group standards and policies
- Work in projects using Agile methodologies & DevOps approach with quality and sustainability.
- Applying Agile principles to everyday work, and supporting agile focused culture.
- Maintain right level of governance & control to ensure adherence to HSBC guidelines
- Tracking of risks, issues & dependencies during implementations and escalates timely when as required
- Provide guidance to junior Business Analyst in the team for projects delivery with best practices and align with organization standard & goals
To be successful in this role, you should meet the following requirements:
- University degree in computer science, IT, commerce/Business or a related discipline.
- Solid knowledge and experience in Business Process Management (BPM) analysis, design, build, modeling, and re-engineering
- Solid knowledge of BPM/ AWD Product and solid experience of BPM/ AWD project implementation to business operations in financial services sector
- Demonstrated ability to successfully manage stakeholders relationships with multiple business partners and departments.
- Working knowledge/ experience or qualifications in agile/DevOps practices and methodology (e.g. Scrum, Kanban, Lean)
- Solid track record of process redesign, process change initiatives
- Demonstrated experience of working across cultures in a global business context
- Self-motivated with strong sense of responsibility and ownership
- Excellent analytical, interpersonal, presentation, problem-solving, communication, presentation and influencing skills
- Ability to address both technical and business requirements in solving problems
- Ability to work under pressure independently & proactively and meet deadlines
- Being a team player with good inter-personal skills. Participate in team activities
- Ability to learn quickly and transfer knowledge appropriately.
- Assertive, with a positive attitude and an open mind
- Experience of guiding juniors in the team to deliver projects and achieve goal together
- Flexibility operating in project mode and daily operations support mode depending on the stage of the project and will require flexibility in operating in either mode
- Flexibility on working hours as required and to provide out of hours support for application releases during weekend / local holidays
Additional Skills
- Profession certification: Lean/Six Sigma Certification, BPM Certification or BA Certification
- Knowledge and experience of AWD ecosystem tools like BusinessOptix, ActiveOps Workware, OCR software like Datacap, AI etc for business operations in financial services sector will be an advantage
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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