iMerit
Hubli
JOB DESCRIPTION
LEARNING & DEVELOPMENT SPECIALIST-PROCESS
Job Title: Learning & Development Specialist-Process
Job Location: Hubballi, Karnataka, India
Qualification required: Bachelor’s/Master’s degree in Science/Commerce/Humanities or Other equivalent degree or diploma.
Experience required: 5+ years of industry experience, out of which 3+ years of L&D experience as a trainer; in IT-enabled process environment; with exposure to overseas/cross-cultural client setup.
Functional Area: Learning & Development II Industry Type: IT/ITeS II Employment Type: Full Time, Permanent
Company Overview
IMERIT TECHNOLOGY SERVICES PVT. LTD. was founded in 2012 by Ms. Radha R Basu with the vision of bringing a diverse talent pool from underserved backgrounds into the digital workforce. iMerit combines the technologies, processes and people that, together, deliver the data enrichment and annotations related work for one of the best companies in the world. iMerit has data partnerships with best-in-class service and tooling platforms to build effective and efficient data pipelines for its client-partners. With positive social and economic change embedded in its mission and vision, iMerit works with global investors that are looking to create lasting impact.
Today more than 5500+ iMeriters in the United States, Europe, Bhutan and India work with many of the most innovative companies in the Artificial Intelligence and Machine Learning Ecosystems, to unlock the value hidden deep within large volumes of unstructured datasets. With an output accuracy of above 98%, iMerit is recognized as the leaders in delivering quality, cost-effective projects on time and on budget.
iMerit has prides itself in having a strong diversity among its workforce. We focus our efforts towards inclusion of the underserved communities. iMerit has been recognized multiple times and have won several awards for its quality work along with inclusion, diversity and skill building. Visit us at www.imerit.net
Profile Overview
We have an exciting opportunity for a results-driven out of the box thinking L&D Professional. This incumbent will be responsible for developing domain knowledge, client process knowledge, and hands-on tools expertise among iMerit’s Delivery Workforce and ensuring successful delivery of client projects, meeting or exceeding Client’s SLAs like productivity, quality, accuracy etc. The work may span projects involving data annotation for Computer Vision (CV), Content and Natural Language Processing (NLP) applications, as per business needs.
Role & Responsibilities
- Client Instruction Analysis: Perform deep analysis of client instructions to identify gaps and clarification points, analyze production data to detect edge cases, collaborate with client to ensure satisfactory resolution.
- Training Needs Analysis: Identify training needs of Delivery personnel in a project through various means, for example: conduct assessments and analyze errors, provide production support and analyze queries/ errors/ improvement areas, perform quality check on production work.
- Training: Develop an effective training plan to cover client instructions and tool knowledge, create engaging training content, deliver training physically or virtually, measure training effectiveness through pre- and post- training assessments as well as improvements in production performance.
- Assessments: Design assessments that provide coverage and deep exploration of client instructions and edge cases, conduct assessments at regular frequency, analyze assessment responses to identify areas of poor understanding and plan corrective action.
- Production Support: Provide effective production support, resolve queries related to process or tool, analyze queries and production work to identify areas for refresher training.
- Continuous Learning: Continuously enhance domain knowledge and hands-on tool capabilities, facilitation skills, training content design skills.
Professional Certifications
- Certifications relevant to L&D, IT, Content Development and relevant domains would be an added advantage.
Must have skills
- Strong communication & interpersonal skills
- Strong analytical bent of mind
- Good presentation and facilitation skills
- High comfort level with using tech tools/platforms
- Attention to detail, critical thinking and problem solving skills
- Attentive listener, understanding, empathetic & personable
- Strong knowledge of MS Office (Word, Excel & PowerPoint)
- Data Handling & Reporting
Good to have skills
- Creative thinking, energetic & passionate
- Positive, go-getter attitude
- Ethical, committed & dependable
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