Job Location: Chennai
Injazat, a G42 company, empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Partners include Oracle, Microsoft, ServiceNow, etc.
Injazat is a National Technology Champion, offering end-to-end digital solutions through partnerships with our clients to build digital businesses focused on great experience and outcomes. From Abu Dhabi, Injazat orchestrates a wide ecosystem that brings technical design, human design, and business design together to create digital solutions and businesses that advance communities and delight those living in them. Injazat is an industry-recognized market leader in the region for Digital Transformation, Cloud, and Cyber Security.
Role Purpose:
- Implement and manage backup and storage infrastructure in accordance with best practices and Injazat’s security standards
- Ensuring the customer’s solution is configured and technically deployed to specification, accurately, and on-time
- Perform backup and storage Infrastructure assessments and deliver due diligence report.
- Develop migration planning, preparations, and cutover activities with internal and external teams
- Develop and maintain low level designs, system diagrams, installation configuration & guides, support procedures, test plans and runbook
- Plan and perform data recoveries, make configurations changes, healthchecks and general troubleshooting
- Implementation of storage array OS, patches and firmware upgrades
- Provisioning of storage to UNIX, Windows, and VMware hosts by masking, zoning, and provisioning
- Ensure storage/backup infrastructure policies, procedures, and standards are enforced and adhered to
- Develop, document, and implement Disaster Recovery Plan and execute DR drills
- Perform advanced problem determination and root-cause-analysis
- Plan and execute the Injazat Operation Readiness process for Infrastructure projects for transition into production support
- Act as Technical leads to 3rd party vendors to ensure technical assurance and adherence to Injazat quality standards
- Coordinate with external vendors and internal stakeholders to ensure that the best solution is implemented to meet the business’ needs.
- Perform capacity planning and performance tuning as it relates to the storage and backup infrastructure.
- Research, analyses, recommends, and implements new technologies, standards, processes, tools and techniques.
- Supports the definition of project scope, plans, and deliverables including costings and implementation dates
- Leading the team, providing direction and guidance on tasks and timescales, and coordinating various activities
- Implement backup and recovery services for cloud workloads (AWS, Azure, VMware, and G42 Cloud Platform)
- Develop and execute disaster recovery exercises and participate in capacity planning and performance discussions.
- Identifies, develops, updates and enforces standards and procedures
- Participate in implementation delivery process improvement initiatives
- Develop domain knowledge in storage, data management, and data protection technologies, and demonstrate the ability to apply the knowledge of these methodologies to storing, protecting, retaining, reclaiming, and disaster recovery.
- Implement and manage the enterprise backup and storage infrastructure, including multi-cloud platforms
Build Knowledge Repositories
- Ensure new knowledge is captured and shared
- Serve as a subject matter expert (SME)
- Share knowledge and enter data into knowledge repositories and build/harvest/leverage/re-use knowledge.
Project Management
- Participate in supporting the project scope, gather client requirements, manage/align resources, manage communications
- Identify project tasks/activities and develop project schedules.
- Collaborate with team members and project stakeholders
- Effectively communicate project objectives and goals
- Complete project activities on time, within budget and within scope
Implementation of Products/Solutions With Clients
- Develop implementation plans
- Create accurate operating procedures , support instructions, and operational/system documentation
- Solicit feedback from client on quality of product/solution
Increase Client Satisfaction
- Solve problems quickly, effectively communicate solutions and associated risks
- Manage expectations and meet deadlines
Maintain recoverability as per target
- Maintain utilization rates as per target
- Ensure that Injazat Operation Readiness Process for Infrastructure projects is planned and executed to transition projects into support. OR activities are within the baseline project schedule and OR is accepted into operations constrained within the scope of the project.
- Develop Low Level Designs and Implement Systems following Injazat Standard Builds and Security compliances.
- Obtain positive project references from clients. (e.g) Emails from Client, Reference letters signed from clients and Case studies completed with clients
- Support establishment of new solutions and services.
- Gain skills and experience to implement emerging technologies, gain new certifications and support partnership requirements.
Budgets and Plans
- Assist in preparing & presenting the function’s budget and monitor financial performance of the department to provide management with visibility of forecast cost and revenues, areas of underperformance and opportunities to improve.
Safety, Quality & Environment, Facility Management
- Ensure compliance to all relevant safety, quality and environmental management policies, procedures, and controls across the section to guarantee employee safety, legislative compliance, and a responsible environmental attitude.
Continuous Improvement
- Motivate the team and identify opportunities to take part in change initiatives, programs and projects that reflect international best practices and enhance productivity & profitability.
- Contribute to the identification of opportunities for continuous improvement of accounting processes and practices, keeping an eye on international best practices, improvement of business processes, cost reduction and productivity improvement.
Policies, Processes & Procedures
- Recommend improvements to departmental policy and direct the implementation of procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers
- Coordinate with the Manager to implement improvements to departmental policy and direct the implementation of procedures and controls covering all areas of General Service’s activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.
COMMUNICATIONS & WORKING RELATIONSHIPS
Internal
- Digital Managed Services Delivery Lead
- Technical Implementation Engineers
- Product/Build Solutions Specialists and Leads
- Technical Architects
- Project Managers
- Digital Managed Services Delivery Teams
External
- Clients
- Vendors
- Service Providers
QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES
Minimum Qualifications:
- Bachelor’s degree or equivalent in Computer Science or a related field or equivalent work experience
- Certification from Backup and Storage vendors such as Dell-EMC, HP, Cohesity, Commvault, Veeam etc,
- ITIL foundation certification
Minimum Experience:
- At least 8+ years experience as a Implementation Engineer relevant to Backup and Storage stream.
- Extensive experience with Storage Architecture and SAN design, especially large-scale implementations
- Experience in installing/configuring/troubleshooting Storage technologies such as Dell-EMC, Cohecity, HP & Pure Technologies
- Experience in installing/configuring/troubleshooting Backup technologies such as Dell, Commvault & Cochecity Technologies
- Excellent knowledge on SAN / NAS / FC Switches / Backup Appliances /Tape Libraries
- Experience with Data Migration, Replication, Switch Zoning & Fabric merging
- Experience with Infrastructure as Code (Terraform preferred)
- Knowledge of networking principles, SAN configurations, Hypervisors, Linux, and Windows operating environments
- Understanding of cloud computing architecture, technical design, and implementations, including IaaS, PaaS and SaaS delivery models
- Knowledge of security hardening and system performance tuning
- Knowledge of migration tools, snapshots and SAN protocols such as Cifs, Nfs, Iscsi and fiber channel
Job-Specific Skills:
- Experience with Data Migration, Replication, Switch Zoning & Fabric merging
- Hands-on experience with storage arrays such as Dell EMC, HP, Pure, NetApp Storage and Brocade switches
- Experience in SAN firmware upgrades and configuring, maintenances and trouble-shooting the Fabric environments
- Must be aware of Project Management and ITIL frameworks
- Solve problems quickly, effectively communicate solutions and associated risks
- Ability to clearly articulate concepts to people with varying technical background
- Work independently with minimal guidance on complex issues and projects
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