Job Location: Grand Rapids, MI
JOB DESCRIPTION
This IT Plant Operations Analyst will act as the primary IT point of contact for the entire Grand Rapids plant (as well as the Wyoming plant)- acting as the main communicator with plant leadership and plant workers from Corporate IT. They will be the main troubleshooter for hardware, systems, applications- server is down, application is malfunctioning, printer not responding, security cameras, badge systems need to be reset… They will also be involved in the implementation of new tools, projects, working with architecture teams to implement new designs, status updates, leading local project design, able to take business requirements and go back and relay to IT teams,
- Primary Responsibilities include maintenance, training, and support of plant IT systems and programs (phones, computers, servers, printers, and network)
- Act as Corporate IT business partner with the plant and ensure the plant is meeting corporate IT guidelines and working within corporate IT policy and assist in implementing corporate-related IT strategies
- Support the execution of IT projects, including monitoring project status and driving local activities to ensure timely completion, communicate project status and potential problems to supervisors, team members, and others as appropriate
- Support the continuous technical improvement of the facility, equipment, warehouse and production systems in support of plant business goals
- Participate in the business planning and budgeting process. Develop short and long-term cost containment/reduction strategies
- Develop and maintain IT processes and systems, and ensure adequate level of technical resources to support facility efficiency initiatives
- Responsible for supporting the execution of IT projects
- This position works closely with contracted resources, and all departments within the plant
- This position reports to corporate IT with a dotted line reporting relationship to the Engineering/Facilities Manager or IT Manager. This position has no direct reports
- This position is responsible for 24/7 support of the local IT environment and user community
- Maintain an understanding of the plants infrastructure and equipment, identifying potential problems and opportunities
- Recommend strategic courses of action, considering immediate and long-term implications, benefits, costs, and risks associated with decision alternatives
MINIMUM REQUIREMENTS
5+ years in IT support
Strong troubleshooting experience – network, servers, hardware, applications
SQL experience
Programming knowledge
Networking knowledge
Light Business Analyst skills
Excellent communication skills,
Ambitious, curious, jack of all trades
Associates Degree
DESIRED SKILLS
Networking certifications
Bachelor’s degree
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