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Job Location: Hyderabad/Secunderabad( Sun City )
We are looking to hire a Manager for CRM & Data Analytics. He/she should have great interpersonal skills and the ability to perform under pressure. He/she should be willing to take up challenges and go the extra mile to perform work responsibilities.
The customer relationship management analyst performs various functions, including analyzing customer data to provide support for marketing efforts, providing useful insight on the effectiveness of marketing campaigns, and helping to initiate and implement CRM initiatives.
Roles & Responsibilities
- Deliver customer insights and make recommendations by performing data analysis and post-activity evaluations
- Responsible for creating reports for colleagues in sales, marketing, and customer service, to help them make more effective decisions.
- Responsible to make reports and present them to the brands in coordination with the Group Heads of the organization.
- Leadership qualities to handle a team of 12-15 people in the CRM division.
- Responsible for identifying different customer profiles, and carrying out the optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation
- Responsible for identifying key trends and factors influencing customer behavior, like consumption and brand loyalty
- Responsible for optimizing and measuring marketing campaigns
- Identify, recommend, and implement quality and efficiency improvements to CRM processes.
- Graduate with more than 2 or more years of experience in CRM & Data analytics
Skills and Experience:
- Good command of the English language
- Excellent skills in MS Office (Excel & PowerPoint)
- Ability to work under pressure
- Ability to meet deadlines
- Should have a positive attitude with zeal to learn and grow
- Preferably speaks Telugu & Hindi