Job Location: Bangalore/Bengaluru( Millers Road )
Senior Business Analyst Job Description
The Role
This role is integral to the ongoing success and retention of our customers, and the competitiveness of our software products. This includes four key areas:
- Software product development
- Product quality and support
- Continuous improvement
- Industry and domain
What you will be doing
- Software product development
- Gather, understand, and document customers’ business needs by directly engaging customers, working with implementation teams, Product Managers, or the Business Unit Leader.
- Absorb and extend existing functional designs or create new ones, depending on project scenario.
- Create technical designs based on functional designs, including use cases, mockups, process and data flow diagrams, etc.
- Ensure development team understand project requirements and design, provide estimates of efforts, and create Statement of Work for Business Unit Leader/Product Manager approval.
- Guide development team to ensure development is completed per requirements, on time, meeting performance benchmarks, and with quality.
- Collaborate with other Product Managers and Business Unit Leaders to ensure seamless software integration.
- Create and update product-related documentation and training material promptly. Provide training during new team member onboarding and when new features are delivered.
- Engage outside business partners for 3rd party integration from a technical perspective.
- Product quality and support
- Take ownership of product quality. Identify factors impacting quality and mitigate potential risks.
- Leverage internal programs to deliver product features with the highest quality.
- Serve as escalation point or directly engage in customer support issues. Guide development team to deliver resolution per Service Level Agreement.
- Focus on issue root cause analysis. Provide suggestions on and implement corrective actions to reduce future issues.
- Continuous improvement
- Embrace our Continuous Improvement culture in all aspects of product management: feature sets, quality, utilization, competitiveness in the market place, customer success, etc.
- Collaborate with other teams to achieve customer success throughout sales and go live process, and on an ongoing basis.
- Maintain focus on reducing support issues. Eliminate product bugs and reduce training-related issues by providing intuitive feature sets.
- Guide development team to hone in estimation skills to provide more accurate capacity needs.
- Grow development team to advance their technical and analytic skills.
- Industry and domain
- Under the guidance of Business Unit Leader and Product Manager, move the product forward based on company vision and industry trends.
- Develop a base understanding of pricing and competitive landscape in product offerings in the U.S. market.
Career Path
The Senior Business Analyst has the potential to grow into a full Product Manager,
What you should have
- Minimum of 7 years of experience in Business Analysis or System Analysis.
- Strong written and verbal communication skills including technical writing skills.
- Experience in MS SQL
- Experience in ERP system development desired.
- Experience in a software product company desired.
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