Job Location: Marysville, OH
Job Detail:
Location – 100% remote
Contract Duration February 2023 March 31, 2024
This Individual Will Be Responsible For Performing The Following Tasks
We are looking for a Business Analyst who has strong ITSM/Change Management expertise.
- Manage all aspects of the Regional Change Procedures and the Change Advisory Board
- Plan and schedule Change Review Meetings
- Plan and manage special review meetings regarding shutdown coordination
- Perform daily review and approval of Emergency Changes to ensure process compliance
- Manage CAB mailbox, on a daily basis, to fulfill requests by ITSM Change Users
- Perform weekly review of all overdue changes that are not new
- Send out reminders for Requesters to close and take action as needed
- Store reports on MS Teams
- Attend weekly North America IS Change Management Post Implementation & Initial Change Quality Review
- Perform monthly review of all Standard Changes to ensure correct uses and take action if needed.
- Store reports on Teams
- Delegate roles & responsibilities to other CAB members
- Scribe, email & chat monitor, CAB approvers
- Maintain the change management policies, processes, systems, metrics, and procedures used across the entire IT business and adheres to all regulatory requirements
- Research & proactively identify opportunities to process, measurements, and systems to improve change management services’ effectiveness and efficiency
- Work closely and communicate effectively with users and stakeholders of the change process to drive the improvements
- Assure service quality objectives, governance compliance, and responsiveness through KPIs and metrics
- Review and approve/deny Standard Change Proposals
- Support the development and execution of change management activities in partnership with customer teams – including stakeholder engagement, communication, training, and readiness and adoption measurement plans
- Collaborate with the Requesters and key stakeholders to ensure timely delivery and quality of assigned deliverables
- Identify possible issues/concerns, escalate risks and issues to management and project leadership teams, and implement mitigation plans if necessary
- Create Incidents when necessary to ensure proper ITSM Change Operation
- Identify training needs by analysis of common errors.
- Keep the customers and internal stakeholders up to date on high priority changes through timely and regular written and verbal communications
- Review the business case of all RFCs/change requests and formulate a plan of action for handling the change based on the area of expertise/responsibility
- Ensure change management guidelines are updated
- Serve as a liaison with Internal Training and Communications Staff to produce user guidance and bulletins explaining best practices and joint issues
- Provide information and reports on change implementations, successful changes, and failed changes
- Assess risk and consequences of changes requested
- Review and oversee the approval process
- Review normal business schedules to prevent changes from impacting them
- Participate in ITSM Change System upgrades and testing
- Maintain the Regional CAB Distribution List
- Maintain the Regional CAB Teams Site
Required Skills And Expertise
- 4 to 6 years of relevant technical or business work experience
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience
- Must be proficient with using ServiceNow
- Must be familiar with ITIL and Change Advisory Boards
- Strong proficiency with ITSM Change Management Processes and creating reports, proficient with Excel.
- ITSM Knowledge/experience is must
- Microsoft office products experience is must
- Change Approval Board experience is must
- Good communication skills
- Basic knowledge of business requirement and corporate priorities
- Basic ability to perform the following tasks:
- Gather/refine complex business requirements, recommend ,or make decisions on business requirements/interdependencies
- Develop complex business cases
- Create impact analysis to make recommendations
- Present and defend complex positions and strategies for business decisions processes and plans
- Assess corporate impacts of changes and recommend strategies to senior management
- Basic knowledge of compliance, governance structures and audit principles
- Basic understanding of the business architecture and its relationship to other architectures
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