Job Location: Bengaluru
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Technology Implementation Support Analyst
JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)
About JLL Technologies
JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world’s buildings, while enhancing the productivity and the happiness of those that occupy them.
Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.
We are currently seeking a Technology Implementation Support Analyst to join our JLL Technologies team. The Technology Implementation Support Analyst is responsible for providing overall service delivery for complex business needs including technical project planning, management, and execution for JLL clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be managing all phases of service delivery including analysis and design, configuration, build, testing, training, deployment, and ongoing support.
About the role
#JLLTechAmbitions
What this job involves
As a Technology Implementation Support Analyst at JLL Technologies, you will be directly responsible for
Implementation Support:
End to End – Implementation of technology for our Client Accounts
Data template creation / Training to the Account Team
Guiding end users to complete the data template
Validating the data & correcting it in partnership with the Account team
Data upload & System configuration
User Management – User Creation, Authorization & Role creation/Mapping
Develop User Guides & Update
Develop Process Documents & Update
Conduct Internal testing of the configuration done in the application
Conduct Demo / Training sessions
Troubleshooting of functionalities in the applications and responding to client teams
Co-ordination with Product team to fix bugs / Customization
Monitor the tool usage and report to account team on need basis.
Perform internal process flow testing of new applications within applications & report findings to product team
Manage change control process
Manage user acceptance testing and release plans
Manage communications with stakeholders, business transition team, business, and IT management, locally and globally
Define and document functional and technical requirements and assist in defining business requirements
Organizational Relationships
Interfaces with clients (both internal and external) across multiple business units, countries, and regions
Works with various IT functional areas, including engineering, foundational, revenue, and transition teams as necessary for service delivery.
Works with business leads for technology planning and management.
Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:
Education and experience
Required Qualifications
IT Project management w/concentration on software as a service delivery management
Customer service focus
Ability to translate complex solutions into simplified visuals per audience needs
Business analysis and requirements gathering
Relationship management and communications
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Advanced PC Skills including MS Office
Self-motivated, able to set priorities and work autonomously
Knowledge of real estate industry preferred
Minimum Experience
Minimum of 2 – 5 years of work experience in IT industry or department
Logical reasoning & analytical thinking
Experience in Real Estate industry or Facility Management a plus
Excellent communication skills (fluent in English written and spoken)
Bachelor’s degree required, MBA preferred, preferably in information systems, computer science, or business administration
Six Sigma certification or exposure preferred
What you can expect from us
We succeed together across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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