Job Location: Wilmington, DE
Job Detail:
The Card Product Office Intake & Discovery team’s primary mission is to advance business strategy through the thoughtful evolution of an idea into executable items on business roadmaps. In partnership with Card Product Office Planning team, and technology, data, and design counterparts, this team provides planning, design, and execution support & leadership for large, complex, technology-dependent programs and projects that cut across CCB product and functional areas.
Key responsibilities:
- Work with business, technology and product partners to assess, organize, and plan feature/capabilities
- Develop solutions for projects of varying size using a collaborative approach
- Partner with Card IT solution architects to ensure all solutions are aligned with the Card platform modernization roadmap
- Maintain awareness of and utilize the latest methodologies and tools in alignment with industry and business area standards
- Present and consult with senior management regarding process and customer experience recommendations for complex programs & projects
- Anticipate and identify impacts to operations and business processes
- Collaborate with the wider Chase organization Product Owners and Product Technical leads alike to determine the optimal process/solution to support the business need
- Identify opportunities to improves process and customer experience
- Develop business roadmaps that allow customer experience to be delivered incrementally with increasing functionality and business value over time
Qualifications:
- Advanced Leadership skills
- Skilled in problem solutions architecture, analysis, and resolution
- Working knowledge of Agile methodologies, including Scrum and LeSS
- Teamwork
- Project Planning and Organization, including ability to manage timelines and identify dependencies, risks, scope, and escalate appropriately as needed.
- Strong facilitation and presentation skills
- Computer Fluency (Strong Word Processing, Spreadsheet, and Process Mapping Software skills)
- Proficiency in Process Analysis or Business Process Mapping
- Must be able to communicate at all organizational levels
- Coaching/ Training Skills
- 7+ years of business analysis experience in business and/or technology projects
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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