Job Location: Newark, DE
Job Detail:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Our Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience..
Overview
Wealth Management Banking Operations is looking for a Relationship Manager to play an integral role within it’s Deposits Middle Office (DMO) team. The selected candidate is expected to collaborate across functions and lines of business maintaining strong relationships with internal and external parties, addressing opportunities within the operating model and seeking out process improvement opportunities. As a member of the team the selected candidate will be engaged with the global payment and deposits organization so communication is key. The individual selected for this role will oversee the internal and external vendor agreements conducting routine reviews capturing overall ratings calculated off of the levels of service provided.
Roles and Responsibilities
- Support the Deposits Middle Office in developing / improving and implementing a robust control framework for managing the service provder and third party outsourced activities. Holding monthly and quarterly reviews with external and internal vendors including agendas, meeting minutes, action items
- Reviewing and completing performance scorecards, inherent risk reviews, functional service level agreements and other required documents for each of the service providers
- Tracking errors and open issues and coordinating updates for stakeholders
- Review the completeness and accuracy of monthly metrics across multiple systems and service providers
- Facilitate Demand Management activities (including but not limited to collecting requirements, submission channels, meeting coordination, tracking & reporting, enhancement reviews, defect resolution, and implementation delivery coordination) .
Qualifications
- 5 to 7 years of relevant industry experience
- Demonstrated ability to exercise independent judgement and initiative and a proven track record of achieving results
- Strong organizational, problem solving, and analytical skills
- Exceptional customer service delivery
- Ability to effectively multi-task and deliver quality results within a fast-paced environment
- Ability to interact with multiple stakeholders at various levels
- Strong communication skills, both written and verbal
- Confident speaker with ability to provide clear and succinct verbal updates to colleagues and senior managers
- Independent and self motivated
- Intermediate to Advance knowledge on Microsoft Suite applications
- Familiarity with Xceptor, Signavio and Alteryx is a plus but not required
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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