Job Location: Wilmington, DE
This individual will lead initiatives focused on transformation in Retails Operations using Machine Learning and Advanced Analytics . S/he will be involved in all phases of the analytics lifecycle, including hypothesis development, analysis scoping, business case development, data analysis, generating insights, data development, developing and delivering presentations of findings. This leader will work closely with other leads in Data Engineering, Design, Modeling and Product team to deliver impactful Products using Agile methodology.
Responsibilities
- Lead a team of talented decision scientists and quant analysts in problem solving with high EQ.
- Lead partnership with Machine Learning and Intelligent Operations Product Group with strong understanding of business drivers and underlying data.
- Develop insights that drive product feature prioritization by understanding volumes and customer journey/friction points across a variety of channels (calls, branch, online, mobile)
- Contribute to development of and measurement against business cases; Analyze program performance and derive insights to help inform future customer strategies.
- Collaborate with product owners to formulate quantifiable goals; advise on strategies to achieve business goals.
- Lead execution of KPIs, trend analysis, dashboards and analyses including segmentation, optimization and other techniques to improve business function performance.
- Collaborate across functions and LOB’s to drive Analytics and Insights.
- Prepare and deliver presentations summarizing sharp insights and conclusions, often for senior executives, in regularly-scheduled Product Leadership meetings.
- Identify key data to be collected during Product feature development for inclusion in data mart.
- Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams.
Qualifications and Required Skills
- 10+ years of related experience
- Master’s degree and/or PhD in relevant field preferred. Bachelor’s degree in a quantitative field with relevant experience will be considered.
- Passion for understanding customer friction points and solving for them with innovation.
- Demonstrate people management and team-building skills
- Bias toward action that measures success in timely business outcomes. Passion for excellence, not perfection, and ability to drive results and continuous improvement.
- Strong leadership acumen that inspires and challenges colleagues to deliver positive change in complex, matrixed organization.
- Expertise in working simultaneously with diverse teams and disparate projects using Agile methodology.
- Structured thinker, effective communicator with excellent written communication skills; Ability to present fact-based recommendations in a clear, logical, and concise way; tell a story with data.
- Must be proactive, results driven and have a proven track record of execution
- Applied experience in a variety of machine learning techniques like bagging, boosting, deep learning, NLP, NLU.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Controls minded – Exercise sound judgment; act with integrity; protect our company, clients, and customers.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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