JPMorgan Chase Bank, N.A.
Bangalore
Banks & Building Society
Responsibilities
- Develop, manage & execute procedure project from initiation through delivery:
- Analyze the request, create a content outline & documentation strategy
- Create procedures from multiple resources, including but not limited to, documentation provided by the lines of business, process mapping, SMEs and other types of material
- Partner with SMEs to ensure procedures accurately reflect corporate policy and current processes established within each department
- Work with the Knowledge Management team through the Change Manager process to publish procedures in Chase Answers
- Convert existing procedures into Voice of Chase format
- Serve as a subject matter expert in content development
- Drive simplification in processes to support employee experience for production teams
- Attend and or drive project meetings to provide insight and be the advocate for the end user in developing and maintaining processes
- Perform annual recertification on assigned book of work
- Special assignment and projects, including letter ownership and process map creation
Qualifications
- Graduate in B.Com or equivalent
- Strong and effective communication, interpersonal and cross-cultural skills to develop relationships between business groups
- Flexible in adapting and embracing change
- Relationship builder, who can establish trust and credibility across the organization
- Flexible, upbeat and energetic attitude – self – starter with the ability to quickly build strong partnerships, effectively communicate needs and challenges
- Demonstrates ability to solve problems and think creatively
- 6-8 years of relevant experience in Banking or BFSI
- Prior KYC / AML experience is an added advantage
- Candidates should be flexible to work in night shifts (timings might vary according to process requirements)
Key Position Requirements
- Ability to work effectively on multiple projects in a fast moving, deadline-driven and agile development environment
- Solid understanding of structured writing techniques, templates, style guides & file management
- Must be able to communicate with all levels of employees, including the end-user, project teams, operation managers, senior managers, GFCC, Controls & AML / KYC managers
- Strong project management skills demonstrated by timely task completion and quality of deliverables
- Highly collaborative and open to multiple perspectives; working both independently and collaboratively to achieve outcomes
- Must be able to make independent decisions based on known criteria
- Proficient PC skills (Excel, Word, Power Point, Adobe Connect, SharePoint, etc.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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