Job Location: Mumbai
- Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes
- Support Collection Analytics by providing data and analytics leadership across the CCB Ops organization
- Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools and quantitative methods such as trend analysis, segmentation, forecasting, optimization, and other techniques to improve business function performance.
- Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
- Build business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
- Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, leadership teams and business partners in regularly-scheduled analytics meetings chaired by the analyst in this role
- Support the creation of automated visualizations using Tableau, Adobe Analytics, to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
- Embrace a growth and learning mindset; proactive and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges
- Leadership: The ideal candidate will (at a minimum) exhibit the below leadership abilities:
o Mentor a small group of 3-4 FTEs, drive and manage projects end to end
o Make smart decisions that will have an impact on both business and people
o Solve business problems having highest complexity level
o Should be self-motivated and able to coach team for consistent high performance
o Able to help manager in identifying and onboarding talents across industry, mentor newer team members and identify growth opportunities for existing team members
- 8+ years of related experience
- Master’s degree in a quantitative or related field
- Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
- Experience delivering analytics solutions under strict timelines quick turn-around time
- Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
- Hands-on experience with standard data analytics tools and technologies (SQL, Python, Tableau, Alteryx, R, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)
- Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
- Comfortable making decisions under uncertainty and ambiguity, and proven ability to structure problems and develop analytical frameworks while addressing business and technical risks
- Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment
- Should have a very good understanding of IT processes and databases. Should be able to work directly with data owners/custodians and contribute in building analytics data hub
- Leadership drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions
- Flexibility/adaptability, ability to listen and defend or change direction based upon team and stakeholder consensus
- Superior judgment to mitigate risk, and to foster an environment where risk/control issues are escalated and trends are anticipated and identified
- Acting with integrity, and protecting our company, clients and customers
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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