Mumbai
The CCB Risk organization is passionate about protecting our customers and the firm from fraudulent and illicit activity while simultaneously providing an exceptional customer experience. The Fraud Risk Officer on the Customer Experience team will be responsible for increasing our organization’s focus on customer experience and accelerating improvements for high-impact opportunities that cut across all consumer and business banking risk initiatives.
The Associate will be a key contributor in our efforts to drive meaningful progress with customer experience improvements by partnering with initiative owners across the organization. This will include creating and sharing a more holistic view of customer feedback across all voice-of-customer sources to identify key themes, issues and opportunities. It also entails leading forums to inform, discuss and act on these significant opportunities.
Job Requirements:
A successful individual in this role will:
- Think analytically with the ability to synthesize large sets of data into the key themes
- Be naturally curious with a desire to explore the unknown and think outside the box
- Be a strong communicator both verbally and through PowerPoint / Excel
- Work well in a team environment, including cross-functional teams
- Have a passion for problem solving and be comfortable with ambiguity
- Will be expected to work independently and multi-task on several projects and processes and responding to emerging issues
- Can influence thought leadership in work areas across the function
Job Qualifications:
- 4-7 years’ experience in risk management, strategic analytics, or data science
- Proficient in programming language (SAS and SQL), PowerPoint, and Excel
- Strong analytical/problem solving skills and attention to detail
- Self-motivated and pro-active with proven ability to work accurately and under pressure
- Ability to summarize and explain clearly large and complex information to a wide range of audiences (C-suite, Finance, Modeling, and Controls)
- Proven ability to communicate effectively within a team environment and establish effective partnerships across the organization
- Possess a relentless focus on improving customer experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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