Job Location: Mumbai
J.P. Morgan’s Corporate & Investment Bank (CIB) is global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Network Management is a central function within the CIB Digital & Platform Services organization responsible for managing the J.P. Morgan’s Lines of Business (“LOBs”) relationships with their network of local market participants and market infrastructures. These critical providers include Financial Market Infrastructures (“FMIs”) (payment systems, central counterparties (CCPs), and check clearing systems) and Agent Banks (sub custodians, cash correspondents, partners, and clearing banks).
With over 180 resources, the Network Management team is primarily located in London, Bournemouth, New York, Tampa, Hong Kong, Singapore and Mumbai to provide coverage of markets and selected clients. While the group resides within the CIB, it supports all J.P. Morgan’s lines of business including Corporate & Investment Bank (Global Markets; Securities Services; Wholesale Payments), Asset & Wealth Management, Commercial Bank and Consumer & Community Banking
The Executive Director will be responsible for leading the scaling of the Data Quality framework across BAU teams, including ongoing governance for Network Management globally, lead the Oversight and Analytics functions executed out of India partnering closely with the Head of transformation for Network Management. They will work extensively with senior business leads and support functions, and be accountable for the day-to-day management of teams located in India and the UK to deliver a robust data governance framework, oversight framework, control environment and transforming business processes and platforms to build scale. The candidate will have a direct reporting line to the Global Head of Network Management and Outsourcing Operations located in London
Responsibility will be focused on Agent Bank and FMI oversight and service delivery seeking opportunities for service improvements, keeping abreast of industry developments, coordinating both product and market driven changes from a JPMorgan operational perspective, as well as serving as a point of escalation for qualified operational matters.
The incumbent will need to forge strong relationships with the senior managers of the supported operations areas across the DPS and in the region, as well as various internal business and product managers.
Responsibilities & Required skills to include:
- Conduct thematic analysis across the multiple data repositories to help define priority areas
- Drive activities supporting consistent data management practices across functional teams
- Lead the scaling of the Data Quality framework across BAU teams, including ongoing governance
- Develop, lead and maintain a high performing team with a focus on quality and ongoing staff development through creation of a strong transparent Performance Development culture for staff, based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
- Assess trends from quality assurance and provide coaching to team leads and staff and where necessary support additional training as needed
- Support the delivery of strategic initiatives to build scale, reduce manual touch-points and enhance the controls environment
- Drive process improvement/innovative change throughout the team by developing and implementing leading edge, transformative ideas for automation
- Coordinate and conduct testing of controls and recommend changes and/or escalate issues as appropriate
- Oversee documentation for Audit, regulatory and supervisory reviews, and maintain departmental procedures
- Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm’s agenda on diversity and inclusion
- Build a strong succession pipeline, critical talent bench and preparing the organization with skills of the future to continue to grow and evolve with the business
Qualifications:
- Proven track record of effective Operational leadership, with experience in operations management, across teams in multiple locations and successfully implementing transformative changes to the organization and revolutionizing processes and organizational attitudes.
- Experience in Due Diligence (Third-Party/Client) experience, with an awareness of key regulatory oversight obligations advantageous
- In depth knowledge of Securities / Cash products and flows (e.g. impact of Industry / market developments on use of agent banks & financial market infrastructures).
- Experience managing Data Governance, Data Quality & Analytics programs
- Ability to build relationships with and influence colleagues, business leaders and functional partners.
- Confident communicator with ability to provide clear and succinct verbal and written updates; share strategic direction with the community and stakeholders.
- Thinks strategically and partner with teams to solve problems and continuously improve processes and controls
- Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
- Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.
- Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills.
- Highly developed analytical skills and intellectual curiosity
- Instil a culture of risk awareness, proactive risk identification and assessment
- Strong team player with aptitude for risk management, compliance and oversight and control.
- Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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