Job Location: Mumbai
The eCommerce Client Service (eCS) is responsible for supporting clients on the Investment Bank’s proprietary and multi-dealer electronic trading platforms. This is an intensive business with high volumes of trading (c. 130k trade/day) trading 24 / 5.5. Primary functions of the Client Service team include Enablement, training, and fully supporting the external and internal ecommerce clients.
Description for Internal Candidates
Description of Responsibilities
Achieving the stringent daily/weekly and monthly volume targets
Onboarding of clients on 3rd Party platforms like Bloomberg , Tradeweb & MarketAxess
Ensuring that the defined KPI’s for the team are consistently met and providing root-cause analysis with robust action plans in case of errors
To develop and implement an appropriate control framework and production of MIS and Key Performance Indicators including trend analysis
Responsible for communicating with locations, attending calls, drive conference calls with Locations, stakeholders etc.
Proactively identifying problems and proposing solutions.
Support the team in instances where assistance is required on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client Support Teams.
Establishing and maintaining excellent relationships with the Business partners as well as the people in the Client support groups.
Taking active participation in process improvements and automation.
Ensuring accuracy on performing reconciliations and reports and non disclosure of client information by preserving client confidentiality.
Researching on any exceptions of reconciliations and apply appropriate fix.
Running Controls and MIS as per the process
MIS generation & analysis/commentary.
Ensure Quality Control standards that have been set for all processes are followed.
Bachelors degree with a minimum of 5 years of work experience preferably in a back office/financial industry
Knowledge of investment banking will be an added advantage
Qualification
Technical Skill Sets MS Acess , Excel , Alteryx
Soft Skills
- Excellent communication skills, both written and oral
- Excellent inter-personal skills
- Strong research, investigation and evaluation skills
- Strong analytical skills
- Ability to be flexible, follow tight deadlines, organize and prioritize work
- Ability to concurrently manage multiple efforts with competing timeframes and resources
- Ability to consult with others in the process (strong networking skills)
- Ability to effectively and seamlessly work with others in multiple geographic locations
- Ability to think strategically, but have strong attention to detail
- Ability to anticipate and understand issues, and escalate appropriately for timely resolution
- Understanding of the business needs and process.
- Quick learner with ability to manage and/or play a key role in managing the process and production on a day-to-day basis
- Must be a self starter with ability to work independently from manager and/or team
Same Posting Description for Internal and External Candidates
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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