Job Location: Wilmington, DE
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Job Description
CCB Data Governance Platform Product Team- Senior Product Analyst / Vice President
JP Morgan Chase & Co – CCB Data & Analytics
Chase Consumer & Community Bank (CCB) serves 66 million households and 4 million small businesses with a broad range of financial services, including banking, credit cards, auto finance, payments, mortgages, and investment advice. We have a consistent set of strategic priorities, where modernizing and leveraging our data technology is foundational to achieving our objectives:
- Grow households and better serve customer needs to be the bank for all
- Drive engagement through experiences that customers love
- Leverage data and technology to drive productivity and agility
- Protect our customers and the Firm through a strong risk and control environment
- Be the place where everyone wants to work
- Achieve best-in-class finance performance
Key Responsibilities :
The CCB Data Governance Product team builds capabilities to accelerate Data Publishing, Data Consumption and Data Governance functions, as we modernize our metadata registration, enrichment and management capabilities, and automated data oversight. This facilitates discovery of data that is understandable, ready to use, fit for purpose and compliant with data risk management.
This position offers the opportunity to work with cutting edge technologies. You’ll apply your product development skills to a broad range of data management challenges faced by not only CCB, but across the Firm.
Become trusted advisor and thought leader on metadata registration or automated data oversight capabilities
- Establish and manage relationships with current and potential product users
- Develop deep subject matter expertise in key data management and operational domains to drive feature backlog
- Demonstrate intellectual curiosity for solving difficult business problems
- Collaborate with unit managers, end users, developers, and other stakeholders to integrate software into operational processes
Help define vision and roadmap for software products
- Bring order to disparate business needs with high tolerance for ambiguity, very strong problem solving ability, and excellent client engagement skills
- Articulate business value for specific features, including defining quantitative and qualitative product success criteria
- Develop product strategy and roadmap that prioritize highest value capabilities
- Continuously measure product performance against business objectives for continuously learning and refinement
- Pivot quickly as client guidance evolves, always keeping the ultimate product objectives in mind.
- Manage evolving user needs while continuously learning quickly on-the-job
Support product development team to deliver software to meet business needs
- Support product development team to create a strong end-product
- Drive scrum team to meet software expectations through effective communication that bridges business needs and technology capability requirements
- Maintain and refine product backlog through consistent agile ceremonies and events
- Schedule and lead meetings to identify issues and fixes for software products
- Establish and embrace guidelines to ensure consistency and high quality of software features in appearance, tone, and style
Qualifications:
- Ability to work in large and medium sized product teams
- Ability to operate in fast paced, detail orientated organization
- Excellent communicator able to convey complex information in an understandable, compelling, and persuasive manner to senior executives, business and technology stakeholders – written and verbal
- Demonstrated ability to visualize and frame business needs into delivery roadmaps, define development agenda, and execute with precision
- Influencer with great interpersonal skills that can achieve alignment across a range of different views and interests without formal authority
- Strong aptitude for technical concepts and frameworks
- Knowledge of modern product development techniques (e.g., quantitative research, product user interviews, backlog refinement, user story crafting)
- Experience across broad range of product development tools and frameworks (e.g., JIRA, Confluence, Agile, Scrum, Kanban, A|B Testing, SLDC)
- Educational or on-the-job experience in technical field (e.g., Computer Science, Engineering, Operations Research, Information Management)
- Preferred: SQL-based or similar analytics experience
- Preferred: Experience leading user adoption efforts
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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