Job Location: Mumbai
The Business Operations Analyst I will help drive key initiatives focused on tool and process improvement for the Business Intelligence & Automation (BIA) group within the CCB Access Management organization, supporting Consumer and Community Banking. This individual will work with IT, Business Controls, Business Users, Global I&AM and the CCB RBAC program key stakeholders. This individual will be proficient at communicating with teams across lines of business to help drive solutions around the RBAC model for AMG organization. This individual will be responsible for ensuring solutions are delivered timely with accuracy and with appropriate transparency during the working process. This individual will also be asked to analysis process, tools and controls across the access management process for CCB. The position requires a high degree of self-motivation, communication, and analytic skills.
Qualification:
Technical Skills:
- Advanced working experience with MS Office Suite (especially Excel, SharePoint & PowerPoint)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data and information with attention to detail and accuracy
- Experience using Alteryx, SharePoint, Tableau, is a must – Java/ Python skills would be a plus
Knowledge Base/Education:
- Bachelor’s degree or equivalent experience
- Strong understanding of business function access needs/controls, strategy and technology across the firm
General Skills:
- Ability to liaise between lines of business and the development teams, while working with a wide range of stakeholders and collaborating with your team
- Develop best practices, incorporate efficiency principles, identify and propose tactical and strategic opportunities to improve application and process safety and soundness
- Ability to identify problems, troubleshoot and deliver strategic solutions to clients targeting customer satisfaction and service levels
- Establish status reports to evaluate the progress and quality of assigned projects
- Knowledge of the SDLC toolset and agile methodologies with a delivery driven mindset
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
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