Job Location: Newark, DE
Responsibilities:
- Project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
- Data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions
- Identify gaps between applicable requirements and current procedures/controls and drive resolution of mitigating controls
- Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering
- Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls
- Develop and maintain deep relationships with delivery partners including senior stakeholders in the business, technology, operations and control functions across lines of business
- Embody true ‘Client-obsession’ in identifying and leveraging user data, industry trends and varying forms of user feedback to shape our design and roadmap
- Apply a critical eye in evaluating existing processes and frameworks; challenge the status quo and recommend solutions / enhancements to operating models and controls
Qualifications:
- 3+ years business analysis experience, preferably in the financial services domain
- Excellent analytical and logical thinking to understand and analyze complex business processes
- Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills
- Ability to analyze and resolve project-related issues and follow through with set objectives
- Strong communication and presentations skills
- Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work
- Be a team player who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives
- Experience leveraging change mobilization principles to deliver an improved employee experience and better client outcomes
- Experience with process mapping and analysis. Demonstrated ability to think beyond raw data, understand the underlying business context and sense business opportunities hidden in data.
- Change Mobilization toolset certifications strongly preferred (Signavio, Alteryx, Tableau)
- Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and Powerpoint
- Bachelor’s degree required
Role will be located in Delaware
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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