Job Location: Hyderabad/Secunderabad
Product Analyst – Hyderabad / Mumbai
We are currently seeking a qualified individual who can partner with senior management to drive improvements across Home Lending Servicing. This person will be accountable to scope and drive process improvements, organizational change and strategy projects as part of the Home Lending Transformation team. The role will be within a fast paced agile product team.
Description:
•Implement and innovate future digital and media channels for faster, more efficient and more personalized interactions (eDocuments, eSignature, eLetters, text messages, emails, etc.) •Partner across departments to identify synergies to support the Home Lending Transformation team
•Proactively identify process gaps/opportunities for executive and customer experience driven strategic initiatives within our communication channels
•Drive performance improvement through improved end-to-end process design and management •Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
•Identify and support the development of new capabilities
•Identify ways to significantly improve the customer experience Key Responsibilities:
•Gather, model and analyze data to test hypotheses and size opportunities of major change and process improvement projects within our communication channels
•Develop, refine and drive recommended solutions to address issues and capture opportunities •Draft presentations to summarize key findings and recommendations, and take part in the syndication process to senior management
•Partner with stakeholders and technology teams in all activities including the creation and launch of tactical implementation plans
•Partner cross-LOB to drive innovation in our digital communication using the voice of Chase •Ability to recognize opportunities between technical applications delivering an omni channel experience
Required Skills:
•Thought-leadership / Problem solving skills – Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key customer issues
•Analytic skills – gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.
•Project management skills – Candidate must be able to scope projects, create workable project plans and execute on such plans. Employee may be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key. •Client management skills – Candidate must demonstrate the ability to closely partner with senior and line managers, other key stakeholders, and colleagues on projects. Collaboration with business partners will be critical to ensuring successful project delivery.
•Communications and influencing skills – Candidate must possess excellent written and oral communications skills.
•Teamwork skills – Candidate must be flexible in his/her work style and be able to partner with stakeholders and colleagues at all levels.
•Tools – Candidate must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx, and other Microsoft Office applications.
•Personal traits – Candidate must be a results-focused, highly-motivated, self-starter.
Qualifications:
• College degree preferred
• Experience in strategy, process improvement or reengineering efforts within an operations environment
• Strong client management and executive-level communication skills
• Ability to structure a variety of problems and apply analytical tools to develop solutions
• Financial Services background is preferred, but not mandatory
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