Job Location: Chandigarh
Job Detail:
- The Analyst will be responsible for
- Leveraging internal and external data, using cutting-edge analytical tools
- Build and implement account-level scorecards and predictive models to target accounts most likely to be collected
- Drive strategic change independently by developing, delivering and executing analytics in close coordination with Collections and Recovery Operations and IT
- Develop and improve operations and executive dashboard to update leadership
- Provide leadership updates on analytics and outcomes used in operations and strategies to CEO, COO and CFO
- Ensure good understanding of day-to-day operations with buy-in from operations IT/Systems team to ensure strategies can be successfully able implemented
- Ensure compliance with US regulations and laws, including emerging changes
Qualifications
Requirements for the Job
- Understand and add value to operations and executive dashboards that add value to day-today collections operations, with ability to communicate analytics and results and strategies to Group CFO and CEO
- Hands on experience using statistical computer languages (R, Python, SQL, SAS/SPSS etc.) to source, clean, organize and manipulate data and draw insights from large data sets
- Strong understanding and experience with a variety of machine learning techniques (clustering, decision-tree learning, artificial neural networks, etc.) and applying them for real-world applications leveraging their advantages while addressing drawbacks.
- Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.
- Ability to build statistical models, scorecards, design calling/collection strategies, best-timeto-call, optimal call per customer, create test-and-learn and champion-challenger environment to continuously increase recoveries while improving collection efficiencies, impacting productivity.
- Basic understanding of US laws and regulatory environment, on call thresholds and Zero Defect Compliance, while ensuring call optimization through analytics.
- Basic understanding of Collections, Warm Transfer, Call Quality Monitoring, e-OSCAR, and Skip Tracing preferred, or have ability and willingness to rapidly learn while delivering in the business environment
- Work independently in an operations environment, interacting with internal and external Collections & Recovery Operations and IT leadership
- Lead change management by using analytics to drive change
- Ability to learn from and contribute to day-to-day Collections Operations and from client/leadership interactions
- Strong problem-solving skills with focus on finding analytic solutions in a dynamic Collections environment
- Excellent written and verbal communication skills for coordinating across US teams and client organizations
- Self-motivated to learn and master new and emerging analytic technologies and techniques
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