Job Location: Atlanta, GA
Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
We are looking for a Client Support Business Analyst who will be responsible for the delivery of services to our client.
Description of Role
- Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the LifeWorks software;
- Contribute to root cause analysis related to requests for changes to software or internal processes;
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
- Document requirements and provide expected results to the different support teams for investigation;
- Perform unit testing and validate regression testing results related to software updates;
- Use the appropriate tools or software to assign requests to support teams, track or follow up on requests;
- Manage assigned tasks effectively to completion in order to meet high level of service.
Requirements
- University degree in computer science, mathematics or any other related discipline;
- A minimum of 2 years of relevant experience;
- Flexible and able to work with tight deadlines;
- Excellent team player with great communication skills;
- High level of attention to detail, initiative and organizational skills;
- Some travel may be necessary.
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
talentacquisitiononboarding@lifeworks.com
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
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