Job Location: Atlanta, GA
Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
A successful Associate Implementation Analyst must be able to appropriately manage problem resolution providing a clear explanation as to issue and the path to resolution; and should have strong technology, communication, and problem-solving skills.
Responsibilities:
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Participates in benefits implementation and service enhancement projects using technology tools and techniques employed by LifeWorks
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Provide maintenance and support services to LifeWorks existing clients and benefits administrative teams
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Works under the supervision of senior members of a team and takes the initiative to get assistance when required
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Performs analysis of business requirements and produces configuration designs as required
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Sets high standards for own work and ensure high-quality outcomes are achieved
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Prepares project estimates and schedules of project activities as required
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Work as a member of the benefits implementation team configuring LifeWorks’ proprietary software to meet the requirements of our new and existing clients.
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Sets realistic and achievable expectations for deliverables
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Ensures effective work habits including quality, punctuality, responsiveness and accessibility to others
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Takes initiative to ensure the required number of billable hours is achieved
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Provides timely feedback to team members on matters related to configuration and team interaction
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Works effectively as a member of the Benefits Implementation Team
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Promotes teamwork and collegiality in the work environment
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Observes the corporate values of LifeWorks
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Promotes LifeWorks as the service provider of choice in the industry
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Attends internal training sessions to build knowledge of industry topics and trends
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Assists with special projects and other tasks, as required
Succeeding as a Senior Business Analyst will require the following core qualifications and skills
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Bachelor’s degree in IT or equivalent work experience
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5-7 years of experience in IT or system configuration/implementation
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Technical experience with ASP, ASP.NET, HTML, JavaScript, SQL and MS SQL Server
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We use a proprietary object-oriented configuration tool so experience using a config tool rather than starting with a blank screen is preferable
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Experience in SQL is mandatory, bonus if they have used MS SQL Server Management Studio
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H&W Benefits and/or Payroll experience is strongly preferred
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It is preferable if they have a background in some sort of programming. The language is not a big factor, but they need to understand the underlying concepts
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They will need to be able to read and interpret technical documentation
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They will need to be able to review logs and debug processing
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Dedicated team player who demonstrates initiative and independence
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Excellent communication, organizational and interpersonal skills
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Excellent time management skills and the ability to manage multiple assignments
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Reliable, consistent, flexible and adaptable
#LI-CM1
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
talentacquisitiononboarding@lifeworks.com
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
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