Job Location: Mooresville, NC
Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Job Summary:
The primary purpose of this position is to develop, communicate, implement, and manage the business development, integration, and connection of ProServices business tools and programs into the company. Development and operation of store internal tools/systems communications and promotions allows the organization to maximize growth objectives for the business is a key responsibility of this position.
Specifically, this position manages, identifies and makes decisions on the day-to-day communication of ProServices programs. This position interacts with multiple levels of the organization including store employees, field management, executive management, vendors, corporate partners to facilitate the execution and completion of critical projects and programs. This position interacts closely with Marketing, Merchandising, and the communications teams to maximize the effectiveness of all Pro related efforts. This position makes key decisions regarding intake of new information, what to do with the information, and resolution communication daily.
Key Responsibilities:
- Identifies and drives continuous improvement of current business processes as a result of the downstream effect of broader company initiatives, systems changes, ideation efforts, efficiencies, etc.
- Identifies needs and develops processes, policy, and training for field teams through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members.
- Works with and provides input to Marketing teams to ensure connectivity between ProServices efforts and the marketing plan for current and future events.
- Position uses marketing resources to oversee efforts with vendors that are executing projects from funds. This position would take on a supervisory role for many vendors who will respond to needs related to these efforts.
- Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate.
- Collects feedback, analyzes information, develops content, and consults for Pro CSC sales teams of Government, National Accounts, LowesForPros, and Account Executives in all aspects of communications, training, marketing, personnel, etc.
- May perform research regarding current and potential ProServices customers; makes suggestions to or provides such information to sales teams to optimize sales strategies, promotions and events.
- May analyze pro customers’ habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro business.
- Communicates with and interacts with other corporate departments to learn about and then maintain/enhance existing programs and processes.
- Writes communications on behalf of ProServices and VP of ProServices and publishes those communications as emails, EMS, blogs, wiki’s, videos etc. to educate and connect Pro teams on key initiatives, events, promotions, etc.
- Performs regular local store visits to determine effectiveness of new and existing programs; interviews salespeople in the field and questions pro customers to establish productivity of new programs and processes.
Required Qualifications:
- Associate degree in Business Administration, Communication, Education/Training, or equivalent work experience in a related field and 5+ years relevant professional experience OR Bachelor’s degree in Business Administration, Communication, Education/Training, or related field and 2+ years relevant professional experience
- Excellent familiarity with standard office software (Microsoft Office Suite), video editing, ability to analyze data
- Superior verbal, written, presentation, facilitation, communication skills, ability to lead meetings, speak intelligently to various groups of people both internally and externally on behalf of the company
- Ability to handle multiple tasks simultaneously, excellent time management and organizational skills
- Experience in project/event development experience in a fast-paced environment.
- People management experience is a must
- Experience leading cross-functional teams across a large organization in systems and process analysis and execution, defining new requirements, and solving complex situations
About Lowe’s:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe’s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Pay Range for Colorado and New York : $54,800.00 – $91,300.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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