Job Location: Bengaluru
CSE Workflow (GG 10)
Roles and Responsibilities:
- Responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call.
- Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concept.
- Solves complex issues that may involve interpreting the needs of the customer, determining the solution to the problem, and assessing any downstream impact.
- Assists new team members in learning the processes and procedures required to deliver excellent customer service.
- May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry.
- Ensures the accurate delivery of information and resolution.
Required Skills & Experience:
- Displaying good market knowledge in any of following Asset Classes: Commodities, Equities, FX or FI
- Expert understanding of relevant products and data. Understanding of client needs. Focus on delivering results.
- Detail oriented with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- Ability to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- Flexibility with work times.. EMEA Shift (12-9pm or 1-10pm)
- Education – Bachelors Degree with some work experience
Desired Skills & Experience
- University qualified in a field relating to the financial markets, the finance sector or business.
- Experience in a customer service or contact center environment preferred. Previous experience in the financial industry desirable.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Willingness to undertake additional projects and responsibilities from time to time.
- Fluent in English, able to use English as working language with internal teams and customers
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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your rights and how to contact us as a data subject
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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