Job Location: Remote
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Integral member of the Op’s transformation team responsible for leading efforts relative to digital tool development for Field Operations, Service Assurance, Consumer Markets and other lines of business. Lead system implementation and system enhancement projects across the digital collaboration suite of applications. This includes critical and high visibility programs that are typically top initiatives and have large budget impacts.
The Main Responsibilities
- Facilitates complex business and/or technical initiatives
- Identifies, analyzes, develops, documents, and leads complex projects targeted to increase regional efficiency or increase revenue.
- Identifies process improvement training needs and facilitates training deployment.
- Consults with middle senior level management on process project management and improvement
- Identifies and implements changes for process improvements.
- Provide strong support for the overall management of the reported business unit’s quality tools and techniques
- May be assisted by a team of less experienced process quality analysts
- May have lead responsibility for assigned direct reports
- Leading and Supporting project implementation for East Region Operations Teams along with project implementation across multiple business units.
- Project management of new product initiatives
- Ensure operational readiness in go to market launches. This including coordinating with corporate teams on implementation of new products and services.
- Facilitates market execution of Technical Trials within region
- Business case analysis to support process improvements efforts
What We Look For in a Candidate
Minimum Qualifications:
- Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.
- Strong proficiency in Customer Relationship Management (CRM) tools, Microsoft Suite, in particular PowerPoint, and Excel
- Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges
- Reporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership team.
- Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
- Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
- Proven collaborative skills in reaching a team approach to accomplishing work
- Proven ability to work in a customer service-oriented organization.
- Excellent negotiating and persuasive skills
- Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
- Demonstrates high personal work standards
- Embraces change, inspires trust, communicates in all directions and is a continuous learner
Preferred Qualifications:
- Systems Business analysis experience
- Bachelor’s degree and/or 5+ years related experience
What to Expect Next
Requisition #: 318175
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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