Job Location: Chicago, IL
Job Detail:
The Information Technology team is responsible for supplying and supporting all technology and systems used by the Foundation. The core team’s capabilities include employing Agile scrum for application development and support, cybersecurity, and end-user support. The team works with suppliers, consultants, and software vendors to provide a global set of solutions for the Foundation.
The Business Configuration Analyst (BCA) builds trust and forms positive, productive relationships with project team members and all stakeholders. This person’s work will include gaining an understanding of the business needs and processes through observation and discussion with key team members; once identified the BCA will translate these requirements into use cases, stories, workflows, specifications, and designs. The BCA configures applications and solutions and/or works with a developer to address more complex functional needs. The BCA acts as a liaison for end users and ensures that their needs are documented and appropriately provides coaching for various projects and service implementations, including a client’s role and responsibilities within the Agile methodology. The BCA will run various project meetings, and document risks, issues, and action items. They coordinate activities with the Manager of the PMO, product owner, scrum master, vendor project manager, support lead, training lead, and technical lead on communication, training, and launch planning to ensure a positive user experience and successful adoption of new services. The BCA must be able to effectively communicate and partner with staff at all levels of the organization, including managing directors and team leaders, to fulfill functional needs with technology solutions.
Job Description
Essential Duties and Responsibilities:
- Works with team members to define the business needs that will drive the product features roadmap.
- Writes user stories and works with the Product Owner to ensure that high-value features are delivered.
- Promotes and follows the Foundation’s Governance process to achieve strategic objectives.
- Provides change management for solution implementations including the creation of communications and change management plans, and tracking risks, issues, and action items.
- Performs data management analysis for clean-up, migration, and report building to support business needs.
- Manages ongoing relationships with key stakeholders to elicit feedback and provide transparency in IT delivery.
- Coordinates product delivery by participating in design reviews and demos to communicate systems designs and validate proposed solutions.
- Engages with subject matter experts to incorporate usability and user interface needs when designing systems.
- Works with vendors to define statements of work, manages relationships, and monitors vendor deliverables to ensure quality and a positive business outcome.
- Understands and recognizes obstacles to achieving business results and ensures that the appropriate mitigating actions are being taken to resolve any impediments.
- Perform applicable system(s) configuration that meets business requirements.
- Develop test plans, test cases, and test scripts to validate the performance of all functions.
- Conduct effective unit, integration, system, and end-user acceptance testing through test script execution, tracking issues, and documenting all outcomes.
- Creates and updates training materials including user guides, workflows, and self-service training; leads training delivery.
- Act as tier 2 or 3 support for assigned applications.
- Performs other duties as assigned.
The position is based in Chicago, Illinois. Our work environment is hybrid with designated in-office days and virtual days.
Qualifications
- A bachelor’s degree or equivalent experience in a related field
- A minimum of five years of professional IT experience; plus, three to five years of Business Systems Analysis, Application Configuration, Agile Scrum, and/or Project Management or coordination experience
- Broad IT domain experience in two or more of the following areas: Application Development, SaaS Application Implementation, Agile Scrum, or Quality Assurance
- Knowledge of a CRM (Slate strongly preferred, or Salesforce) application and its capabilities including configuration, data management, query and report building, digital email campaigns, and form creation
- Previous project experience with Business Intelligence report design, Cloud/SaaS environment, Integrations, HR & Financial systems, and website design and development/configuration
- Experience with Human-Centered Design Techniques preferred
- Knowledge of Agile Scrum framework
- Professional and effective written and oral communication skills
- Able to effectively converse with, listen to, and collaborate with all levels of users to understand their environment and the impact of system changes
- Self-starter with initiative who can manage multiple tasks, work independently, and adapt and respond quickly to opportunities for increased and more effective services
- Able to apply principles, practices, and procedures and complete moderately complex assignments with knowledge of Business Systems Analysis
- Understanding of policy and the application of policies to Information Technology activities
Annual salary for this for role will start at $95,000.
Physical Requirements and Work Environment:
The work environment is an office setting. Intermittent physical activities will include bending, reaching, sitting, and walking during working hours. Reasonable accommodations may be made to enable a person with physical disabilities to perform the job.
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