Machinser Technologies | Junior Business Analyst | Calicut | Bharat | BigDataKB.com | 6/30/2024

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Job Location: Calicut

Job Detail:

Job Location: Calicut

Responsibilities:

  • Respond to customer queries and complaints in a professional and timely manner.
  • Provide technical support to customers.
  • Maintain detailed and accurate records of support activities.
  • Collaborate with other teams within the company to ensure customer satisfaction.
  • Identify and escalate any potential issues to the appropriate teams.
  • Continuously work to improve the customer experience and provide feedback to relevant teams.
  • Collaborate with internal teams to address and implement customer requirements.
  • Create, manage, and resolve support tickets in the company’s ticketing system.
  • Work closely with technical teams to resolve complex problems.
  • Assist in developing training materials and user guides for customers.

Requirements:

  • Bachelor’s degree
  • Excellent communication and interpersonal skills
  • Fluent in English and Malayalam
  • Strong problem-solving skills
  • Ability to work well in a team environment
  • Strong attention to detail and organizational skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 – ₹18,000.00 per month

Education:

  • Bachelor’s (Required)

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