Mantra Softech | L1 Technical Support Engineer Fresher | Sardar Patel Nagar | BigDataKB.com/Off-Campus-Jobs | 2024-07-23

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Job Location: Sardar Patel Nagar

Job Detail:

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support in troubleshoot technical issues, provide timely customer feedback, and support the roll-out of customer applications, among other duties.

Moreover, technical support Executive need to talk to customers directly, as well as create written Documentation, requiring excellent written and verbal communication.

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out applications.
  • Providing support in the forum.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Job Type: Full-time

Pay: From ₹10,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Shift:

  • Morning shift
  • Rotational shift

Work Location: In person

Apply Here

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