Job Location: Somerville, MA
Server Engineer II Remote
– (3194668)
The Enterprise Support Team works closely with the Architecture, Deployment and Network Engineering teams as well as various working groups in the organization to continue the evolution of the Mass General Brigham Virtualized environment (VMWare),Cloud and Windows server platforms.. The team is responsible for administration, and support of all Mass General Brigham Windows based servers and Virtual infrastructure located within the Mass General Brigham Data Center (NDM or MDC).
Each Engineer confers with peers on technical problems, procedures and troubleshooting methods. Consults with and advises users and other support groups of server issues. Projects long-range requirements for server administration and expansion. Plans and recommends machine modifications or additional equipment to increase system capacities. Analyzes the results of server monitoring and recommends changes to improve performance, processing, and utilization. Periodically may perform some project management and coordination of efforts with server development team and vendors.
The Server Engineer II is responsible for the operation, administration and maintenance of all Windows and Virtual based servers which were built to Partners standards. S/he will also be responsible for monitoring and maintaining a VMware ESX platform for CPU, memory, and disk utilization. S/he recommends and implements machine modifications or additional equipment to increase system capacities. S/he analyzes results of server monitoring and implements changes to improve performance, processing, and utilization. S/he proposes, maintains, and enforces server polices, practices and security procedures.
The Server Engineer II needs to have a working level of knowledge and experience with a broad base of adjoining technologies including networks, storage area networks, databases, and application-based software. Additionally, they must possess strong troubleshooting abilities to maintain high levels of system uptime and performance.
The Server Engineer II will be part of a 24×7 On-Call rotation to support critical patient care servers, with primary On-Call support expected every 11 weeks.
Principal Duties and Responsibilities:
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- Performance monitoring, technical support, and advanced troubleshooting of complex server problems
- Data integrity, restores and disaster recovery
- Documentation of problems and solutions
- Maintain the health of all Windows based servers (Physical and Virtual), and virtual infrastructure (ESX hosts)
- Server migrations and upgrades (memory, CPU, and drives)
- Server problem analysis and recovery
- Maintain Service Center tickets and update customers on a daily/weekly basis
- Assist other direct team members, as well as teams and groups inside and outside of MGB Digital
- Communicate with vendors in resolution of incidents
- Conform to and support system management disciplines such as the Corporate Change, Asset, and Problem Management procedures.
- Perform other duties as assigned
- BS in Computer Science or equivalent combination of education and experience required
- 5+ years of IT experience (extensively with Windows and VMware)
- 3+ years of server administration experience in a large, networked environment
- Must have working knowledge of networking concepts and protocols: routing, TCP/IP
- Some knowledge of Active Directory
- Working knowledge of cloud providers including Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP).
- Experience in Disaster recovery exercises
- Experience implementing solutions at an enterprise level
- Experience in a SAN environment
- Experience with Cisco and HP rack-mountable servers
- Experience with UCS Cisco Manager is preferred but not required
- Experience with Trend Deep Security Antivirus is preferred but not required
- Experience with Tivoli Storage Management (TSM) is preferred but not required
Skills/Abilities/Competencies:
- Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
- Strong commitment to customer service
- Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
- Strong problem solving and negotiation skills
- Requires minimal direction from leadership and possesses the ability to learn quickly
- Excellent written and verbal communication skills
- Ability to construct and destruct complex solutions in order to offer the most optimal solutions to our customers
EEO Statement
Mass General Brigham (formerly Partners HealthCare) is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Primary Location MA-Somerville-MGB Assembly Row
Other Locations MA-Charlestown-MGB OCC
Work Locations MGB Assembly Row 399 Revolution Drive Somerville 02145
Job Systems/Network Administration
Organization Mass General Brigham(PHS)
Schedule Full-time
Standard Hours 40
Shift Day Job
Employee Status Regular
Recruiting Department MGB Information Systems
Job Posting Apr 7, 2022
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