Job Location: Poona
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Analyst, Customer Compliance & Fraud
Overview
Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.
Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.
- Do you have compliance management experience?
- Are you a high performer with solid project management skills?
- Do you have superior analytical skills?
- Are you innovative and a thought leader?
Role
- Preserve the integrity of the Mastercard brand by ensuring customer performance with Mastercard Rules and Standards
- Conduct investigations to support Mastercard performance programs related to illegal activity and violation of Mastercard Standards
- Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations
- Must be able to independently identify performance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted
- Must be able to think “outside the box” and offer the most efficient and practical solution
- Analyze fraud trends and establish/leverage relationships with key stakeholders to develop actions plans to resolve
- Lead training and support to issuing and acquiring customers to increase awareness of Mastercard Rules and Standards
- Develop and assimilate new processes to enhance performance program initiatives
- The candidate must demonstrate strong leadership and people management capabilities
All About You
- Basic knowledge of Unix / Linux platforms (including command line, shell scripting), Microsoft BI stack (including DAX and PowerPivot)
- Intermediate knowledge of SQL for querying various data platforms (e.g. Oracle, SAS, Hadoop Hive/Impala/Spark, etc.)
- Intermediate knowledge of Python (Pandas, Numpy, Pyspark) to perform exploratory data analysis, data cleaning, and processing
- Experience with Tableau, Domo, or other comparable business intelligence tools
- Experienced in risk management disciplines
- Requires a high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data
- Superior written and verbal communication skills
- Must be able to work independently in developing and mapping out solutions
- Advanced analytical, investigative and problem-solving skills
- Robust project management skills, highly organized with strong attention to detail
- Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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