Pune
- Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
- Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
- Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
- Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
- Have you worked in a control center environment?
- Do you like to triage and drive events to resolution?
- Do you like to interact with Customers, vendors, and support teams on a global scale?
Role
- Execute Incident, Change, and Problem Management processes.
- Perform effective vendor management techniques to ensure forward-progress managed Incidents.
- Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
- Conduct quarterly Release and patch rollout for European authorization system
- Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
All about You
- Bachelor’s Degree or equivalent work experience.
- Intermediate-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
- Novice-level ability to perform post-event analysis.
- Demonstrates the ability to function Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 2 areas.
- Effective problem and troubleshooting skills.
- Effective written and verbal communication skills.
- Effective organization skills.
- Effective interpersonal skills.
- CCNA certification mandatory.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
About Mastercard
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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