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Job Location: United States
Must Haves / Required Skills:
- 2+ years related experience in an Operations/IT/Project Management/Consulting role.
- Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project
- Must know how to develop process flows and collaborate with appropriate groups to develop effective business requirements.
- Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities.
- Must be self-sufficient and a go-getter. You will not be micro-managed, but you must still work hard and speak up if you need more work to do.
- Extrovert that has great communication skills
Summary:
The Marketing Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities. The group offers the opportunity to view the ?big picture? of retail operations and marketing, as well as develop specialized knowledge in specific areas. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Residential, Small Business and Builder/Multi-Family market segments. Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).
Essential Duties/Responsibilities: Designs/implements/manages robust processes to support new business and operational activities. Continually evaluate effectiveness of Marketing Execution processes and initiate processes and system improvement activities. Develop approach documentation, process flows, and/or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review. Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution. Develops deep subject matter expertise in key operational tools as necessary. Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes. Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance. Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development and project delivery. Deliver status updates to key stakeholders at regular intervals. Highly motivated with proven record of accomplishing goals and tasks on time. Manage multiple, concurrent projects and able to deliver.
Campaign specific: Serve as the key subject matter expert for Marketing on operational and IT capabilities, knowledgeable on all processes across customer lifecycle. Support development of ongoing operational processes for new campaigns, projects, and solutions where needed, including launch of new non-commodity products and prices to market. Facilitate report development for Marketing Execution in support of projects. Product specific: Work with Product Development teams to ensure that new product documentation and requirements are complete. Communicate Product Development status regularly to key stakeholders. Manage the Product Development project queue and work with IT to prioritize through schedule conflicts and ensure timely delivery. Manage the development, implementation, testing, and launch of new Products with IT and Operations. Serve as the post-launch product expert for resolution of operational and customer concerns/questions. Refer issues as necessary for further analysis/decisions. Serve as Subject Matter Expert for product development applications ensuring required results are being delivered.
Project specific: Accountable for successful project implementation. Develop process flows and collaborate with appropriate groups to develop effective business requirements. Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities.
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