Job Location: Irving, TX
Job Detail:
The Fair Share Analyst supports the Fair Share Program within the clinic channel of Pharmaceutical Solutions & Services organization. The Fair Share program is designed to balance and optimize service levels on supply constrained products including generic, branded, biosimilar, and other pharmaceuticals.
The ideal candidate is analytical and detailed with a customer service mentality. S/he has demonstrated the ability to work effectively across stakeholder groups, especially those with customer-facing responsibilities (e.g., Field Sales, Customer Service, Remote Sales). Strong analysis, data and problem-solving skills are critical and prior healthcare or clinical experience is preferred.
Shift Details:
- Due to the nature of the role, candidates must be able and willing to work between 11am – 7:30pm CST, Monday – Friday
Job Description:
Fair Share Program Operations (80%)
- Review and triage inbound requests to change purchase limits for customers who order critical supply constrained medications, applying sound analysis and judgement
- Address and resolve escalations from Sales and Customer Service with respect to customer purchase limits, considering new facts as appropriate; resolve disputes in a positive and collaborative manner
- Analyze large data sets of customer’s purchasing history to support allocation decisions
- Monitor supply and demand variances across product portfolio to make data-driven recommendations for Fair Share interventions
Other Responsibilities (20%)
- Support other programs and functions for the Multisource team, including but not limited to Auto-Substitution, Launches, and Portfolio Management as needed
- Interpret and utilize data from multiple sources to make business recommendations
- Evaluate current processes for efficiencies and as appropriate suggest, test, and implement improvements to save time, money or improve customer satisfaction
- Collaborate with leadership to prioritize business needs as it relates to limited supply drugs
Minimum Requirements & Education:
- BS Degree in business, mathematics, economics, or healthcare or equivalent experience
- 2 years transferrable customer service or relationship management experience
- Demonstrated ability to manipulate and analyze data using intermediate Excel skills (lookups, pivot tables, etc.)
Critical Skills:
- 2 years transferrable customer service or relationship management experience
- Ability to collect and store data using tools like Smartsheets, OneNote (numerical data sets and verbiage heavy reports)
- Demonstrated ability to manipulate and analyze data using intermediate Excel skills (lookups, pivot tables, etc.)
- SAP, Smartsheet, Microsoft OneNote, Tableau and Salesforce experience desired
- Foundational knowledge of inventory management including basic supply and demand calculations
Interpret data to determine customer buying trends and research market changes that could impact supply- Proven ability to work effectively with a variety of stakeholders and resolve conflicting objectives in a positive, collaborative manner
Additional Skills:
- Deadline driven; excels at prioritizing and organizing tasks in a fast-paced environment
- Comfort making decisions and ability to apply sound judgement in decision making process, with minimal oversight
- Knowledge of pharmaceutical or healthcare industry preferred
- Ease completing repetitive tasks that require review of multiple data sources daily
Working Conditions:
- Remote office environment with occasional in-person meetings
- Less than 15% business travel required for onsite team meetings/training
- Due to the nature of the role, candidate must be able and willing to work 11am – 7:30pm CST, Monday – Friday
Physical Requirements:
- Large percentage of time performing computer-based work is required
Career Level – IC – Professional – P2
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$68,400 – $114,000
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
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