Job Location: United States
Follow Your Calling, Find Your Career!!
This is an exempt (salaried) position $49,129.00-$61,408.00
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
The Mecklenburg County Assessor’s office is an environment where you touch and enrich lives every day in countless ways. The work you do in the County Assessor’s Office directly affects every citizen in Mecklenburg County by providing fair appraisals of taxable property or providing funding for virtually every service in the County. Working for Mecklenburg County Assessor’s office means you will be a part of a dynamic, collaborative, and innovative team providing valuation, audit, assessment, and appeal services for an amazingly diverse population. Whatever your motivation is, working for the Assessor’s Office provides an opportunity for personal growth, professional development, and to truly make a difference in people’s lives. We welcome talented, high-energy, team and customer focused individuals to join our team and help us meet our mission to….” provide accurate and timely information to internal and external customers while fostering good relations with those customers and the community.”
Position Summary
Under direct supervision, performs quality control for all aspects of related work. Monitor adherence to policies, procedures, accepted practice. Evaluate, create and implement training needs. Update policies and procedures as necessary. Identify inefficiencies; help in the preparation of programs to correct inefficiencies. Communicate results of quality control audit and training to staff and management.
Essential Functions
- Perform root-cause analyses and assessment at the organizational, team and individual levels
- Test services, analyzes results, and makes recommendations for improvements
- Ensure services meet specifications and understand and ensures regulatory compliance
- Develop and implement processes and procedures meant to improve quality throughout an assigned area
- Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects
- Investigate quality failures and recommends changes to internal procedures to prevent future quality issues
- Assess and report on the impact of process changes on quality
- Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary
- Assist in the creation of manuals, documents and implementation of identified training needs.
Minimum Qualifications
Experience:
Minimum of two years of quality control or data analytics/validation
Education:
Bachelor’s Degree in Business Administration, Public Administration or a related field
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
- May require a valid North Carolina or South Carolina Driver’s License
- May require an Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications
Excel Knowledge
Real Property Mass Appraisal knowledge
Training experience
Knowledge, Skills and Abilities
Knowledge of
- Modern office practices
- Training technical information
- Understanding of statistical techniques
- Customer service etiquette, both in person and via phone and email
- Technical writing
- Real Property Mass Appraisal
Skills
- Develop recommendations to solve problems in different program service areas by assisting in plannin goals and developing deficiency resolutions
- Provide technical assistance, consultation to staff
- Exercise judgment and discretion in interpreting and applying quality standards, policies and procedures
- Communicate effectively with professional and administrative personnel
- Maintain effective working relationships with various staff
- Assess problems and coordinate resolutions with various parties
Abilities
- Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
- Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
- Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
- Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
- Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
- Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Excellent Microsoft Excel knowledge
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.
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