Meesho | Jobs | Quality Analyst Team Lead | BigDataKB.com | 02-02-22

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05/04/2022

Job Location: Bangalore/Bengaluru( Bellandur )

Roles and Responsibilities

To lead a team of quality analysts
Will be responsible for the audit and governance plans for all lines of business which includes the social media team and RCA team
Accountable for identifying process gaps and liaison with the respective stakeholders to fix the same.
Work along with the key stakeholders to improve the interaction quality and User/Supplier experience.
Identify and recommend different ways of audit sampling and feedback improving mechanisms.
Hold regular reviews with respective teams and outsourcing partners
Ensure analysis of audit data and the findings to be shared with the respective stakeholders periodically.
Responsible for upskilling quality analysts. Identify their areas of opportunity and recommend internal/external development programs.
Ability to handle high pressure and tight deadlines
Strong analytical mindset with Excellent oral, and written communication skills
Proficient in working knowledge of MS Word, Excel, and PowerPoint

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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
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