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Michigan State University | Junior Analyst / Information Technology Professional | East Lansing, MI | United States | BigDataKB.com | 2023-01-18

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Job Location: East Lansing, MI

Job Detail:

Job no: 816685

Work type: Support Staff

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Pay Grade: 11

Major Administrative Unit / College: Information Technology Services

Department: Msu It Client Experience 40000843

Sub Area: AP- Professionals

Salary: Salary Commensurate with Experience

Location: East Lansing

Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union

Working/Functional Title

Junior Analyst

Position Summary

The Client Experience department is responsible for maintaining security standards on devices issued by workstation and mobility services (WMS), including, but not limited to, antivirus software provisioning, software patching, and encryption configuration. WMS is also responsible for imaging, backup, and restoration services for WMS-managed devices.

The Junior Analyst provides front-line operational coordination which includes workstation setup, support, management, and decommission. Working as a team player, the Junior Analyst triages incoming customer requests, and handles customer escalations which may include working with university stakeholders to configure and distribute assets to meet business objectives; tagging, managing, and decommissioning assets.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelor’s Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

Experience with imaging, asset management, and backup software: experience working with vendors; experience managing workstations in a complex environment (both Windows and iOS); exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Together-we-will StatementThe university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at: https://msu.edu/together-we-will/Special Instructions

Three professional references knowledgeable of your work.

Work Hours




Bidding eligibility ends on 10/4/2022 at 11:55 PM

Advertised: Sep 28, 2022 Eastern Daylight Time

Applications close: Jan 26, 2023 Eastern Standard Time

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