Micron Tech | Jobs | Operations Analyst | BigDataKB.com | 31-03-22

Job Summary: Introduction

Job Responsibilities

The Customer Order Management team at Micron is looking for a dynamic and motivated individual for the role of the OM Ops Specialist. The role is an opportunity to utilize his/her analytical, business and process/project management skills to help bring about change in Microns Order Management customer experience. This is a highly dynamic position which focuses changes to systems/technology, processes, and business practices.

In this exciting role:

• Help to define and drive requests for changes from business users
• Identify and manage dependencies within project efforts
• Help to define and drive analytics and reporting to highlight areas for improvement
• Support training efforts: Provide input, on document requirements and support the design and delivery of training programs.
• Support and engage senior leaders when necessary
• Coordinate efforts with SMEs (Subject Matter Experts)
• Assist in evaluating and ensure user readiness
• Assist in ensuring testing and acceptance within projects and programs is achieved
• Manage stakeholders
• Track and report issues
• Assist in defining and measuring success metrics
• You will play an active role in the overall Order Management Transformation assisting in Order Management related activities including in UAT (User-Acceptance Testing), validating & analyzing data, working with IT on system issues and ensure resolutions are obtained, conducting training to cross-functional teams etc.

Requirements

• At least 3 years of process improvement experience in order management.
• Demonstrated problem solving skills – more than identifying/reporting an issue you will use appropriate knowledge to look for the root cause, use tools like value stream mapping and methods to seek solutions.
• A high level of amenity in working with numbers with advance data analytics knowledge and skills
• The ability to think strategically and execute tactically, persistent attention to detail, and ability to maintain composures under compressed or stressful timelines.
• Excellent written and verbal communication as well as presentation and PowerPoint skills
• Shown ability to work effectively in a team environment with multi-functional teams and possesses excellent interpersonal skills

Education

• Bachelors in the field of Industrial Engineering, analytics or Supply Chain/Operations is must
• Master’s Degree in Industrial Engineering or supply chain is preferred.
• APICS Certified will be an added advantage

Shift: 9 AM – 6 PM ( we may need to discuss shift to ensure alignment with Boise time zone initially for onboarding.