Microsoft
Bangalore
Computer Hardware & Software
Are you a Microsoft Power Platform expert and do you want an opportunity to work with some of Microsoft’s most Strategic customers? We have an exciting new role where you can grow your technical skills while troubleshooting complex customer implementations of PowerApps, Power Automate, Power BI and Power Virtual Agents.
Dynamics 365 is at the heart of our customers digital transformation journey. Our Business Applications Portfolio including Customer Engagement, Finance & Operations and our Power Platform are helping customers to accelerate their digital transformation and create new sources of value.
We are hiring for a new role in the Dynamics 365 Engineering division where you can surround yourself with people who are passionate about cloud computing and believe that extraordinary customer support is critical to customer success. We are the Digital Transformation Platform Group (DTP) operational excellence team, a fast-growing engineering team of customer-obsessed individuals. We are fundamentally changing how to deliver world-class support to our top Dynamics 365 and Power Platform customers by building a new Engineering led – global support operations team to do it. We are looking for a customer-obsessed Advanced Cloud Engineer (ACE) who will accelerate our reinvention of the customer support experience for our largest customers.
Responsibilities
- Own, manage and drive the end-to-end support experience for a defined set of strategic Power Apps and Power Automate customers.
- Eliminate top issues from product, implementation or customization which impact the customer experience by identifying and addressing the root causes.
- Drive resolution of critical and complex technical issues via 24x7x365 global support delivery environment.
- Quickly identify and troubleshoot customer reported issues, by analyzing in-depth product diagnostics and telemetry data. Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.
- Solve complex business challenges for customers by using your deep technical and functional expertise along with your understanding of our individual customer’s needs.
- Deliver solutions and new capabilities for our customers’ mission critical deployments by partnering with product engineering, field teams and other internal Microsoft teams
- Relentlessly champion and advocate for our customers in representing their issues to product engineering teams and be a change agent to develop innovative ways to resolve their issues.
- Continuously improve the support tooling and processes based on insights gained during support operations.
- Actively Contribute to educating the team, customers, and community by actively participating in technical forums and by developing self-help documentation and quick “How To” videos.
Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- 3+ years of experience working with Microsoft Power Platform and demonstrated hands-on experience of implementing or supporting large, complex implementation(s). https://powerplatform.microsoft.com/en-gb/
- Proven ability to troubleshoot complex customer business process implementation and integration scenarios.
- Proven abilities for Incident management and customer engagement during escalations.
- Great customer empathy and executive presence including the ability to explain highly technical issues to varied sets of audience.
- Understanding of cloud computing technologies is a must have – Azure Core Platform; Data Platform: Microsoft Dataverse, SQL, Azure DB; Application development experience; Power BI, Power Apps, Power Automate
- Desired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience.
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